Marco Intini
Brno
Summary
Sales professional with over 5 years of experience in sales and customer experience management, expert in client relationship management and multilingual communication. Key achievements include increase in sales and resolving 150 customer inquiries weekly, reducing response time by 30%. Seeking a position, where my sales and customer experience skills can be leveraged to support your mission of enhancing client satisfaction and driving business growth.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Ingersoll Rand
03.2025 - Current
- Used SAP and Salesforce to create offers and process orders, returns and manage daily contact with Italian clients
- Assisted in preparing sales presentations and reports for team meetings, improving information sharing.
- Maintained CRM system accuracy, facilitating better tracking of leads and customer interactions.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Owner
ARCOSAFETY
01.2022 - 03.2025
- Built and managed all aspects of business operations, including strategy, finance, marketing, and HR.
- Oversaw daily operations, ensuring productivity, efficiency, and high-quality customer service.
- Negotiated contracts and built lasting partnerships with suppliers in order to maximise profits.
Sales Manager
ARCOTECH
01.2018 - 01.2022
- Daily contact with the CEO, supporting with daily tasks
- Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.
- Demand and revenue generation.
- Resolved customer complaints through skillful negotiation
Customer Support
REPRESENT
01.2016 - 01.2017
- Maintained and promoted excellent client relations by managing a prompt and accurate response to email and phone communications
- Solved a wide variety of customer inquiries through email
- Achieved a 300% increase in case resolution over the weekly target, winning an internal competition for top performance
Research Consultant
HAGEN HUMAN CAPITAL
01.2016 - 01.2016
- Searching for qualified, multilingual candidates across Professional Services. Solved a wide variety of customer inquiries through email
- Utilizing various databases as well as social media such as LinkedIn, Facebook, Jobs.cz to generate appropriate candidate search.
- CV-screening and interviews
- Selection and assessment of candidates
- Posting job advertisements on databases and social media
Education
Bachelor of Business Administration -
ANGLOAMERICAN UNIVERSITY
01.2021
Baccalaureate IB - Economics
GRENNSKOLAN RIKSINTERNAT
01.2013
Skills
- Sales
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Effective negotiation
- CRM software proficiency
LANGUAGES
English: Native
Swedish: Native
Italian: Native
German: Basic
Timeline
Sales Coordinator
Ingersoll Rand
03.2025 - Current
Owner
ARCOSAFETY
01.2022 - 03.2025
Sales Manager
ARCOTECH
01.2018 - 01.2022
Customer Support
REPRESENT
01.2016 - 01.2017
Research Consultant
HAGEN HUMAN CAPITAL
01.2016 - 01.2016
Baccalaureate IB - Economics
GRENNSKOLAN RIKSINTERNAT
Bachelor of Business Administration -
ANGLOAMERICAN UNIVERSITY