Excell
Marco Montesi
Account Manager - Support Manager - Data Analyst - Football Talent Scout
Pesaro
Summary
Dynamic Account Manager with a proven track record at K-Sport, excelling in client relationship building and issue resolution. Enhanced client satisfaction through effective upselling and strategic contract negotiations. Leveraged data analytics to identify growth opportunities, fostering long-term loyalty and driving business success.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Account Manager
K-Sport - Science to Perform
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Ensured high customer satisfaction by delivering effective pre-sales and post-sales support and guaranteeing optimal product performance.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Football Coach - Match Analyst - Talent Scout
Bologna F.C. 1909
09.2020 - 02.2023
- Maintained scouting reports and distributed copies to head coaches and athletic supervisors each month.
- Kept accurate records of player attendance, statistics, and achievements for use in future evaluations or recommendations.
- Improved team performance by implementing innovative coaching techniques and strategies.
- Assisted in the recruitment of talented athletes, showcasing the benefits of joining our youth football program.
- Monitored youth players (U19 to U14) in the Italian youth league for club selection purposes.
- Produced detailed video analyses of opposing teams and internal performances, providing reports to the coaching staff to support effective game strategies and individual player improvements.
Talent Scout
Vis Pesaro 1898
11.2018 - 06.2020
- Monitored top talent players at the interregional level for inclusion in youth teams.
- Conducted scouting activities for the first team, identifying the best technical and tactical profiles to be integrated into the squad.
- Organized training camps involving the top regional talents to select the most promising players.
Education
Football Data Analyst
SICS
Bassano Del Grappa, Italy01-2024
Master of Science - Sport Management
University Alma Mater Studiorum of Bologna
Bologna, Italy 04.2001 -
Talent Identification (Lv. 1 & 2))
PFSA (UK)
(Remote)11-2022
Youth Football Coach - License UEFA C
F.I.G.C. - Federazione Italiana Gioco Calcio
Coverciano01-2022
Match Analysis
SICS
Bassano Del Grappa, Italy07-2021
Federal Football Scout
F.I.G.C. - Federazione Italiana Gioco Calcio
Corciano, Italy05-2021
Bachelor of Science - Sport Science
University San Raffaele - Roma
Roma 04.2001 -
Skills
Account management
Client relationship building
Sales development
Data analytics
Upselling
Issue resolution
Software
PowerBI Desktop
Tableau
Microsoft Power Point
WyScout
Timeline
Account Manager
K-Sport - Science to Perform
09.2023 - Current
Football Coach - Match Analyst - Talent Scout
Bologna F.C. 1909
09.2020 - 02.2023
Talent Scout
Vis Pesaro 1898
11.2018 - 06.2020
Master of Science - Sport Management
University Alma Mater Studiorum of Bologna
04.2001 -
Bachelor of Science - Sport Science
University San Raffaele - Roma
04.2001 -
Football Data Analyst
SICS
Talent Identification (Lv. 1 & 2))
PFSA (UK)
Youth Football Coach - License UEFA C
F.I.G.C. - Federazione Italiana Gioco Calcio
Match Analysis
SICS
Federal Football Scout
F.I.G.C. - Federazione Italiana Gioco Calcio
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