Marco Rigacci
Florence
Summary
Detail-oriented and proactive professional with hands-on experience in back-office operations, data handling, and cost analysis. Skilled in managing administrative workflows, using Excel and CRM tools, and supporting cross-functional teams. Strong language abilities in English and Spanish combined with an analytical mindset. Seeking a position in a structured, international organization in operations, logistics, or administrative support.
Overview
9
9
years of professional experience
Work History
Customer Advisor
BCC ICCREA
05.2024 - 05.2025
- Customer support for banking services via phone, email, and chat
- Resolution of issues with online operations, cards, and accounts
- Ticket entry in CRM system and practice updates
- Customer satisfaction and retention
Cost Analyst
Gruppo Materia
05.2023 - 04.2024
- Production cost analysis and control
- Data entry and product data updates
- Communication with suppliers and production teams
Barista and Waiter
Ristorante Pizzaudace
11.2017 - 03.2023
- Customer service, order management, daily use of English and Spanish
Barista
Ricci's
06.2016 - 06.2017
- Customer service, order management, daily use of English and Spanish
- Cash register management and operational support
Education
Bachelor in International Cooperation -
- Università Degli Studi Di Firenze
10-2022
High School Diploma -
Istituto Tecnico Peano
Skills
- Customer support CRM Tools Problem solving Effective communication
- Analytical thinking Process improvements Cost analysis Operations support
- Supplier & Order Coordination Teamwork Time management Foreign languages
- - Excel (Formulas, Pivot Tables, Reports)
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
<Enter your own>
Timeline
Customer Advisor
BCC ICCREA
05.2024 - 05.2025
Cost Analyst
Gruppo Materia
05.2023 - 04.2024
Barista and Waiter
Ristorante Pizzaudace
11.2017 - 03.2023
Barista
Ricci's
06.2016 - 06.2017
High School Diploma -
Istituto Tecnico Peano
Bachelor in International Cooperation -
- Università Degli Studi Di Firenze
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