Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
LANGUAGES
POST DEGREE EDUCATION
ADDITIONAL INFORMATION
Cronologia
Generic
Marco Viaggio

Marco Viaggio

Business Consultant
Milano

Profilo professionale

Business Consultant with 20+ years of experience in IT solutions for Retail, Supply Chain and Logistics. Focused on software solutions for the optimization of logistic processes and tracking systems.

Strong background in pre-sales: perform presentations and demos; collection and analysis of requirements organizing workshops and remote meetings; define technical and economic offer.

Experienced in solution design: functional analysis and solution design of WES, TMS, POD and other solutions.

Proficiency in project management, team leading and stakeholder management, acquired in many experiences in Italian and multinational projects.

Panoramica

22
22
anni di esperienza professionale

Esperienza lavorativa

Business Consultant (pre-sales)

Zetes (Panasonic Company)
Milan
2019.05 - 2026.05
  • Pre-sales Consultancy
  • Pre-sales of software solutions implemented by Zetes: Proof of Delivery, Asset Tracking, Goods Tracking, Warehousing Solutions, Software for EU Tobacco Products Directive.
  • Supporting sales cycle with solution presentations, demos, POCs
  • Gathering and defining business requirements, delivering functional analysis, and ensuring compliance of implemented solutions
  • Delivering technical specifications and supporting the Accounts to prepare economical offers
  • Collaboration with corporate Product Manager and Competence Centres to approach multi-area and international tenders.
  • Project Manager
  • Directed technical team activities during project implementation, ensuring timely and successful delivery.
  • Secured business requirement compliance by managing planning, driving UAT, and monitoring project milestones.
  • Delivered POD solutions for key clients (Logista Italia, Sonepar Italia), strengthening delivery traceability and providing hands-on support to IT and business during UAT.
  • Rescued stalled projects, fixing architecture issues and restoring customer confidence.
  • Key Projects (PM)
  • Sonepar (electric distribution), Delivery Execution and POD system
  • Implemented the delivery execution and proof of delivery system. Taken in charge the project, already started and that was at a standstill, concluded successfully.
  • Handover of requirements and project status
  • Challenging due to missing documentation and expertise of the team
  • Analysis of missing or not working parts of the solution
  • Project Management:
  • Project monitoring
  • Management of internal software development team
  • Change management:
  • Rebuild the trust of our customer, based on results and a consistent approach.
  • Logista (tobacco distribution), Delivery Execution and POD system
  • Implemented a new delivery execution and proof of delivery system, integrated with SAP.
  • Pre-sales activities:
  • Presentation of the solution
  • Working with a multi-national solution team
  • Business requirements gathering and analysis of gaps between solution specifications and requirements:
  • Challenge of the activity was Customer's internal requirements
  • Cross-team coordinator during the deploy of the solution
  • Key user training and start up support
  • Diadema (tobacco importer), Seles KR (tobacco importer)
  • Implemented the solution for tobacco directive compliance, for
  • Pre-sales activities:
  • Presentation of the solution
  • Preparation of technical and economic offer
  • Business requirements gathering and analysis of gaps between solution specifications and requirements
  • Project management
  • Software configuration
  • Key user training and start up support.

Supply Chain Consultant

Tesissquare
Milan
2013.05 - 2019.04
  • Lead several projects to implement TMS and SMC solutions for company leader in fresh food retail, fashion and food industry
  • Collect business requirements and lead workshops
  • Write Functional Analysis
  • Project Management:
  • Coordinating cross-functional teams
  • Monitoring project execution
  • Stakeholder management and reporting
  • Assess the conformity of the solution:
  • Use cases definition
  • Testing of implemented solutions
  • Customer support during start up and follow up
  • Managing post start-up needs and Change Requests.

Managed Projects:

  • Auchan Retail Italia - Transport Planning and Cost Control: implementation of TMS cost module and integration of a third-party automatic planning system.
  • Bennet (fresh food retailer) - WMS, PM for several CR
  • Bennet (fresh food retailer) - SCM, new implementation for technical office
  • Unes (fresh food retailer) - TMS Planning and Cost Control
  • Fiorentini (snack producer) - TMS Cost Cotrol
  • Bally (fashion company) - TMS Cost Cotrol
  • Sogegross - SCM Order, Invoice, Receipt Notice

Level C (consultant)

Accenture
Bologna and Milan
2010.04 - 2013.05

Project: Coop Adriatica (retail), ERP System

  • Design, implementation and start-up of a new ERP system. I joined the team at the midpoint of project:
  • Leading the software delivery team
  • Gathering requirements and taking part to workshops
  • Technical analysis, testing, and quality assessment
  • Development of input interfaces with third party legacy systems (for invoices, sales data, etc.)
  • Development of administrative and management functions (sales data, invoicing, orders, inventory, and reporting)
  • Delivered and optimized first system functionalities (transport documents, accounting inputs, reporting)
  • Provided support to the customer for fiscal year closure using the new ERP system: monitoring activities, verify and validation of reports.
  • Setup of new application management and development team:
  • Handover and coordination
  • Change management.
  • Technologies: Oracle, PL/SQL, C.

Analyst Programmer

Accenture
Milan
2008.04 - 2010.05

Project: Auchan (retail), ERP System

  • Team Leader of a 4-person Application Management team, overseeing maintenance and enhancements of the ERP systems (back office area).
  • Feasibility assessment and technical analysis.
  • Coordination and monitoring of maintenance projects (CR / improvement).
  • Reporting progress and system performance to client project managers.
  • Support to the client to achieve fiscal year closure: operative margin calculations and goods classification updates.
  • Technologies: Oracle, PL/SQL, C, Unix Shell.

Programmer / Senior Programmer

Accenture Technology Solutions
Milan
2004.04 - 2008.05

Project: Auchan (retail), ERP System

  • Development of evolutive of a custom ERP
  • Implementation of new sales reports
  • CR of cross docking and transit point order system.
  • CR of stock management procedures.
  • Application Management of Back Office System:
  • Stock management, orders, movements, gross operating margin, reporting.
  • Application Management of Front Office System:
  • Sales data consolidation and reporting, price and discounts management, invoicing.
  • Technologies: Oracle, PL/SQL, C, Unix Shell.

Istruzione

Bachelor's degree - Electronic Engineering

University of Genova

Competenze

  • Proven field experience as Technical Project Manager
  • Good Knowledge of PMI principles
  • Knowledge of AGILE/SCRUM principles
  • Business requirements based on workshops and or agile approach
  • Translating requirements in use cases
  • Process-oriented analysis
  • Tools: flowchart, UML diagrams, Business Process Model
  • PM Tools: JiraServiceManagement, MS Project
  • Microsoft Azure Cloud platform
  • GS1 standards for supply chain data exchange and product identification
  • Excellent Knowledge of Microsoft Office Package (Word, Excel, Power Point, Project, Visio)
  • Good knowledge of OOP principles
  • Proficient in relational DB and SQL
  • Programming Languages: PL/SQL, C/C, JavaScript, Phyton
  • Scripting Languages: good in Shell bash & korn; powershell
  • Integration & Data Exchange: XML, HTML, JSON, EDI
  • Experienced with OS: Unix, Linux, Windows, Android

LANGUAGES

Italian native
English C1 – advanced
Spanish C1 – advanced.

POST DEGREE EDUCATION

  • Master Executive in Operational Excellence at POLIMI Graduate School of Management (in progress)
  • English Course: grammar and speaking.
  • Programming Course (240 hours):
  • C/C++ Language;
  • PL/SQL;
  • Relational DBs; Java: main concepts of object-oriented programming.
  • Java: DB connectivity, Client/Server programming (Applet, Servlet, JSP).

ADDITIONAL INFORMATION

  • Publications & Speaking:
  • Panelist at Generix AI Event: “AI Ready Supply Chain – The Tipping Point for 3PLs and Retail”
  • Speaker at Global Summit Logistic & Supply Chain 2025: “Smart Supply Chain: Zetes & Zebra solutions for logistics innovation”
  • Speaker at Global Summit Logistic & Supply Chain 2024: “Supply-Chain digitalization: Visibility, Traceability and Security”.

Cronologia

Business Consultant (pre-sales)

Zetes (Panasonic Company)
2019.05 - 2026.05

Supply Chain Consultant

Tesissquare
2013.05 - 2019.04

Level C (consultant)

Accenture
2010.04 - 2013.05

Analyst Programmer

Accenture
2008.04 - 2010.05

Programmer / Senior Programmer

Accenture Technology Solutions
2004.04 - 2008.05

Bachelor's degree - Electronic Engineering

University of Genova
Marco ViaggioBusiness Consultant