Marco Viaggio

• Pre-sales Consultancy
• Pre-sales of software solutions implemented by Zetes: Proof of Delivery, Asset Tracking, Goods Tracking, Warehousing Solutions, Software for EU Tobacco Products Directive.
• Supporting sales cycle with solution presentations, demos, POCs
• Gathering and defining business requirements, delivering functional analysis, and ensuring compliance of implemented solutions
• Delivering technical specifications and supporting the Accounts to prepare economical offers
• Collaboration with corporate Product Manager and Competence Centres to approach multi-area and international tenders.
• Project Manager
• Directed technical team activities during project implementation, ensuring timely and successful delivery.
• Secured business requirement compliance by managing planning, driving UAT, and monitoring project milestones.
• Delivered POD solutions for key clients (Logista Italia, Sonepar Italia), strengthening delivery traceability and providing hands-on support to IT and business during UAT.
• Rescued stalled projects, fixing architecture issues and restoring customer confidence.
• Key Projects (PM)
• Sonepar (electric distribution), Delivery Execution and POD system
• Implemented the delivery execution and proof of delivery system. Taken in charge the project, already started and that was at a standstill, concluded successfully.
• Handover of requirements and project status
• Challenging due to missing documentation and expertise of the team
• Analysis of missing or not working parts of the solution
• Project Management:
• Project monitoring
• Management of internal software development team
• Change management:
• Rebuild the trust of our customer, based on results and a consistent approach.
• Logista (tobacco distribution), Delivery Execution and POD system
• Implemented a new delivery execution and proof of delivery system, integrated with SAP.
• Pre-sales activities:
• Presentation of the solution
• Working with a multi-national solution team
• Business requirements gathering and analysis of gaps between solution specifications and requirements:
• Challenge of the activity was Customer's internal requirements
• Cross-team coordinator during the deploy of the solution
• Key user training and start up support
• Diadema (tobacco importer), Seles KR (tobacco importer)
• Implemented the solution for tobacco directive compliance, for
• Pre-sales activities:
• Presentation of the solution
• Preparation of technical and economic offer
• Business requirements gathering and analysis of gaps between solution specifications and requirements
• Project management
• Software configuration
• Key user training and start up support.

• Lead several projects to implement TMS and SMC solutions for company leader in fresh food retail, fashion and food industry
• Collect business requirements and lead workshops
• Write Functional Analysis
• Project Management:
• Coordinating cross-functional teams
• Monitoring project execution
• Stakeholder management and reporting
• Assess the conformity of the solution:
• Use cases definition
• Testing of implemented solutions
• Customer support during start up and follow up
• Managing post start-up needs and Change Requests.

Managed Projects:

• Auchan Retail Italia - Transport Planning and Cost Control: implementation of TMS cost module and integration of a third-party automatic planning system.
• Bennet (fresh food retailer) - WMS, PM for several CR
• Bennet (fresh food retailer) - SCM, new implementation for technical office
• Unes (fresh food retailer) - TMS Planning and Cost Control
• Fiorentini (snack producer) - TMS Cost Cotrol
• Bally (fashion company) - TMS Cost Cotrol
• Sogegross - SCM Order, Invoice, Receipt Notice

Project: Coop Adriatica (retail), ERP System

• Design, implementation and start-up of a new ERP system. I joined the team at the midpoint of project:
• Leading the software delivery team
• Gathering requirements and taking part to workshops
• Technical analysis, testing, and quality assessment
• Development of input interfaces with third party legacy systems (for invoices, sales data, etc.)
• Development of administrative and management functions (sales data, invoicing, orders, inventory, and reporting)
• Delivered and optimized first system functionalities (transport documents, accounting inputs, reporting)
• Provided support to the customer for fiscal year closure using the new ERP system: monitoring activities, verify and validation of reports.
• Setup of new application management and development team:
• Handover and coordination
• Change management.
• Technologies: Oracle, PL/SQL, C.

Project: Auchan (retail), ERP System

• Team Leader of a 4-person Application Management team, overseeing maintenance and enhancements of the ERP systems (back office area).
• Feasibility assessment and technical analysis.
• Coordination and monitoring of maintenance projects (CR / improvement).
• Reporting progress and system performance to client project managers.
• Support to the client to achieve fiscal year closure: operative margin calculations and goods classification updates.
• Technologies: Oracle, PL/SQL, C, Unix Shell.

Project: Auchan (retail), ERP System

• Development of evolutive of a custom ERP
• Implementation of new sales reports
• CR of cross docking and transit point order system.
• CR of stock management procedures.
• Application Management of Back Office System:
• Stock management, orders, movements, gross operating margin, reporting.
• Application Management of Front Office System:
• Sales data consolidation and reporting, price and discounts management, invoicing.
• Technologies: Oracle, PL/SQL, C, Unix Shell.