Marco Vincenzi
Cameriere
Sibari,CS
Summary
Dynamic and dedicated hospitality professional with a proven track record at Salvatore Foscaldi, excelling in guest engagement and team collaboration. Recognized for exceptional customer service and effective cash handling, consistently enhancing guest experiences and fostering strong relationships, leading to increased repeat business. Adaptable and reliable, thriving in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cameriere
Salvatore Foscaldi
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Erodoto Di Thuri, Amministrazione Finanza E Marketing
Cassano Allo Ionio, ItalySkills
Strong dedication to responsibilities
Safe food handling
Guest engagement
Hospitality service expertise
Team collaboration
Cleanliness standards
Table setting
Cash handling
Supply restocking
Order management
Exceptional customer service
Food delivery
Beverage preparation
Guest seating
Menu presentation
Dining area maintenance
Table setting knowledge
Performance improvement
Relationship management
Customer service
Shift management
Multitasking and organization
Team member support
Positive and professional
POS operation
Table setting arrangements
Take-out service
Check payment processing
Teamwork and collaboration
Multitasking
Adaptability and flexibility
Timeline
Cameriere
Salvatore Foscaldi
07.2022 - Current
High School Diploma -
Erodoto Di Thuri, Amministrazione Finanza E Marketing