Marcus Primavera
Lanciano,CH
Summary
I have always worked since I was 13. helping relatives and family friends in the countryside and as soon as I turned 16 I started working as a waiter. I am a person who wants to work and get involved. all these years of work have mainly taught me how to manage and solve problems. I learned how to best interact with other people. with years of experience I was promoted to head waiter, this allowed me to optimize the organization of the staff, correct when necessary and reward when deserved. I believe in the abilities of the individual and I invite people to always give their best so as to be able to reach the maximum even for apparently trivial things.
Overview
1
1
year of professional experience
Work History
Head Waiter
Shabu-Shabu
05.2023 - 09.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Inspected dishes and utensils for cleanliness.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Farmer's Helper
Nullo
08.2022 - 10.2022
- Performed regular maintenance to keep farm equipment in safe working order.
- Monitored and maintained irrigation systems to optimize water levels for crops.
- Planted, cultivated and harvested corn, wheat and hay crops for optimal growth.
- Supervised work activities of farm laborers and provided instruction and guidance.
Education
Associate of Science - Biomedical Engineering
UNIMOL
Campobasso, Italy10.2024
Skills
- Collaborative Teamwork
- Strategic Planning
- Biomedical Imaging Techniques
- 3D Printing Technologies
- Team Oversight
- Inventory Management
- Troubleshooting skills
- Procedure optimization
- Relationship Management
- Event Planning
- Kitchen staff coordination
- Adaptable and Flexible
- High Energy and Stamina
- Reliable and Responsible
play padel, play tennis, read books, long walk in the mountains
the passion for the mountains was passed on to me by my family, since I was little they have always taken me to the mountains. I played tennis for 4 years, the last 2 of which I played at a competitive level. Now I just play it for fun and to keep fit. I like reading before going to sleep, it relaxes me and I think it's a pleasant habit.
Languages
English
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Head Waiter
Shabu-Shabu
05.2023 - 09.2023
Farmer's Helper
Nullo
08.2022 - 10.2022
Associate of Science - Biomedical Engineering
UNIMOL
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