Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margherita Calidori

Terni,Umbria

Summary


Dynamic individual with hands-on experience in the food service industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Large Store Account Manager

DPV Group for Unilever
09.2024 - Current
  • Directed large accounts, ensuring adherence to Unilever's operational standards.
  • Cultivated key stakeholder relationships to elevate account performance.
  • Spearheaded promotional activities to boost brand presence in-store.
  • Monitored sales data, identifying trends for actionable growth strategies.
  • Delivered training sessions on merchandising and product details for staff.
  • Improved client retention via effective relationship management.
  • Orchestrated seamless internal-client communication for timely service delivery.

Front of House Staff Member/Food and Beverage Attendant

"Lu Somaru" Typical Restaurant and Pizzeria
12.2023 - 08.2024
  • Delivered exceptional customer service by addressing inquiries and resolving issues swiftly.
  • Oversaw front desk operations, ensuring efficient check-in and check-out.
  • Maintained cleanliness and organization in dining areas and guest facilities.
  • Worked collaboratively with team members to improve guest experience through effective communication.
  • Accurately operated point-of-sale systems for transaction processing and inventory management.

Barista/Bartender

"Caffè Zero" Italian Breakfast
Terni
05.2023 - 08.2024
  • Crafted high-quality espresso beverages and classic italic cocktails in fast-paced environment.
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Operated coffee brewing equipment and maintained cleanliness standards.
  • Assisted in training new baristas on product knowledge and service techniques.
  • Handled cash transactions accurately while balancing registers at shift end.

Front of House Staff Member/Food and Beverage Attendant

"Baraonda Ristorante E Pizzeria"
05.2020 - 08.2023
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.

Front of House Staff Member/Food and Beverage Attendant

"Lo Scugnizzo" Typical Napolitan Cuisine
09.2022 - 04.2023
  • Adapted quickly to changing priorities during peak service hours while maintaining composure.
  • Supported event coordination by setting up venues and assisting with guest arrangements.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.

Education

Bachelor of Arts - Drama And Music

Drama School Accademia Del Musical Di Castrocaro
Castrocaro Terme E Terra Del Sole, Italy
05-2025

High School Diploma -

Licei Statali Francesco Angeloni
Terni
06-2020

Skills

  • Merchandising strategies
  • Brand promotion
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Verbal and written communication
  • Flexible schedule
  • Cash management
  • Opening and closing procedures
  • POS systems

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)
Italian
Bilingual or Proficient (C2)

Timeline

Large Store Account Manager

DPV Group for Unilever
09.2024 - Current

Front of House Staff Member/Food and Beverage Attendant

"Lu Somaru" Typical Restaurant and Pizzeria
12.2023 - 08.2024

Barista/Bartender

"Caffè Zero" Italian Breakfast
05.2023 - 08.2024

Front of House Staff Member/Food and Beverage Attendant

"Lo Scugnizzo" Typical Napolitan Cuisine
09.2022 - 04.2023

Front of House Staff Member/Food and Beverage Attendant

"Baraonda Ristorante E Pizzeria"
05.2020 - 08.2023

Bachelor of Arts - Drama And Music

Drama School Accademia Del Musical Di Castrocaro

High School Diploma -

Licei Statali Francesco Angeloni

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Margherita Calidori