Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
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Margherita Seccia

Margherita Seccia

Foggia

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pratt & Whitney Event Manager

Alidaunia S.r.l.
05.2019 - Current
  • Supervised Engines' Maintenance & Repair team, providing guidance and direction to ensure high levels of performance and customer satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

School Janitor

Istituto Comprensivo "Mandes"
01.2019 - 04.2019
  • Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
  • Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
  • Provided support during special events like sports games or concerts through setup assistance, venue preparation, and post-event cleanup efforts.

Letter Carrier

Poste Italiane S.p.a
11.2017 - 09.2018
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.

University Thesis Tutor

Istituto "Dante Alighieri"
07.2017 - 03.2018
  • supported students by developing strong arguments and logical organization within their dissertations, raising overall quality of work submitted for review.

Italian Civil Service

CSV - Arci
11.2015 - 11.2016
  • Streamlined the immigration process for newcomers of "European Welcoming Project" by assisting the refugee's seekers with their settlement in Italy, by supporting with all the necessary paperwork, document translations, and medical visits.
  • Enhanced communication between jail operators and non-Italian prisoner by providing accurate translations in real-time conversations (English/French - to Italian)

On-site Destination Service Provider

A2Z Relocations for Boeing
05.2013 - 12.2014
  • Managed complex international assignments, ensuring smooth transitions for relocating employees and their families.
  • Provided ongoing consultation on cultural adaptation, language training, and community integration for expatriates.
  • Enhanced client satisfaction by providing personalized and efficient global relocation services.
  • Organized informative pre-departure orientations to prepare employees for their upcoming international assignments effectively.
  • Facilitated successful repatriation for returning employees through comprehensive support services and resources.
  • Organized team-building events to Boeing employees, enhancing interpersonal relationships within the group.

Event Hostess for IX AIDA Congress

Università Degli Studi "G. D'Annunzio"
03.2011 - 03.2011
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.

Education

Master Degree - Language Interpretation And Translation

Università Degli Studi "G. D'Annunzio"
Pescara, Italy
03.2013

Bachelor's Degree - Language Interpretation And Translation

Università Degli Studi "G. D'Annunzio"
Pescara
11.2011

Skills

  • Critical Thinking
  • Active Listening
  • Complaint Handling
  • Client Relations
  • Problem-solving abilities
  • Schedule Management
  • Proficient in Microsoft Office package
  • Skilled in high-pressure work environment

Certification

- Safety Management System Training

- Military Aeronautical Legislation Course


Languages

English
Advanced (C1)
Arabic
Intermediate (B1)
French
Upper intermediate (B2)

Additional Information

- B Driver License

- MS Office

Timeline

Pratt & Whitney Event Manager

Alidaunia S.r.l.
05.2019 - Current

School Janitor

Istituto Comprensivo "Mandes"
01.2019 - 04.2019

Letter Carrier

Poste Italiane S.p.a
11.2017 - 09.2018

University Thesis Tutor

Istituto "Dante Alighieri"
07.2017 - 03.2018

Italian Civil Service

CSV - Arci
11.2015 - 11.2016

On-site Destination Service Provider

A2Z Relocations for Boeing
05.2013 - 12.2014

Event Hostess for IX AIDA Congress

Università Degli Studi "G. D'Annunzio"
03.2011 - 03.2011

Master Degree - Language Interpretation And Translation

Università Degli Studi "G. D'Annunzio"

Bachelor's Degree - Language Interpretation And Translation

Università Degli Studi "G. D'Annunzio"

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Margherita Seccia