Maria Elizabeth
Mestre
Summary
Results-driven Operations Manager with 4+ years of experience optimizing business processes through lean methodologies. Skilled in defining goals and achieving tangible outcomes. Strong communication skills, resilience, and expertise in forward planning, strategic thinking, problem-solving, decision-making, coaching, mentoring, and delegation. Focus on driving efficiency and productivity while fostering a collaborative and high-performing team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon Logistics
01.2022 - Current
- Successfully optimized operational processes, reducing costs from 5 cents per package (cpp) to an impressive 3.75 cpp
- Ensured a secure work environment by implementing and reinforcing safety rules, contributing to full compliance with industry standards
- Demonstrated leadership by fostering a positive work culture, leading to a remarkable increase of over 90% in team engagement
- Monitored and improved key performance indicators (KPIs) for sustained team and operational success
Operation Manager
Teleperformance
01.2017 - 01.2021
- Made important policy, planning, and strategy decisions
- Developed, implemented, and reviewed operational policies and procedures for efficient campaign execution
- Assisted in recruitment, contributed to a high-performance culture, and maintained team morale
- Oversaw budgeting, reporting, planning, and auditing for optimal resource allocation
- Collaborated with senior stakeholders to align advertising strategies with organizational goals
- Ensured legal and regulatory compliance, filing necessary documents and mitigating risks
- Proactively identified and addressed challenges and opportunities for continuous improvement
- Established alliances and partnerships to strengthen the company's advertising presence
Education
MASTER PROJECT MANAGER - Project Management
ELBS SCHOOL
01.2024
UNIVERSITY G D'ANNUNZIO
CHIETI01.2011
High School Diploma - Psychological sciences and techniques
Paolo VI, Humanistic High school
Fermo, FM01.2007
Skills
- Communication Skills
- Project Management
- Information Systems
- Budgeting and Forecasting
- Supply Chain Expertise
- Workflow Planning
- Vendor Sourcing
- Customer Relations Specialist
- Multilingual Proficiency
Certification
- Google Ads Fundamentals, 01/01/19
- Green Belt Six Sigma, 01/01/21
- Amazon Supply and Logistics, 01/01/22
Languages
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Area Manager
Amazon Logistics
01.2022 - Current
Operation Manager
Teleperformance
01.2017 - 01.2021
MASTER PROJECT MANAGER - Project Management
ELBS SCHOOL
UNIVERSITY G D'ANNUNZIO
High School Diploma - Psychological sciences and techniques
Paolo VI, Humanistic High school
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