Maria Ferrante
Limido Comasco,CO
Profilo professionale
Multilingual professional, with an excellent command of English, French, Spanish and German. Considerable experience gained in international contexts and holding positions of responsibility. I am skilled in managing relationships with customers of various levels and suppliers, thanks to strong organizational skills, I can manage, coordinate and supervise various resources, basing the interpersonal relationship on mutual trust, listening and understanding. Predisposed for project management and careful planning of activities based on the level of priority, I am not lacking in decision making and problem solving skills. Passionate and experienced in travel, luxury and tailormade trade, providing the highest level of customer service.
Panoramica
23
23
years of professional experience
Esperienza lavorativa
Senior Professional Travel Sales Manager
Sixt Rent a Car Srl
Milano, MI
2021.12 - ad oggi
- Hunting of new business opportunities
- Keeping strong relationship with consolidated customers.
- Analysis of sales results and target achievements
- Monitoring the market and the sales trends.
- Implementation of business and sales strategies.
- Supporting the implementation of new partners from corporate business.
Team Manager
Mondo Antares
Meda, MB
2019.01 - 2021.11
- Product manager, expert in tailor-made travels specialized in East and Far East destinations.
- Managing bookings processes keeping relationships with suppliers and travel agencies.
- Negotiation contracts with suppliers;
- Managing of groups travel programs;
- Analysis of offers and negotiation of rates based on the service offered.
- Planning of marketing strategies and management of promotional activities on the main social networks and websites.
- Tour Operating activities.
- Coordinating the activities of the team for targets achievement.
Data Analyst, Translator
Transperfect, Appn
2021.01 - 2021.01
- Data Analysis and texts revision for an AI project.
- Texts revision in english.
- Translations of Texts from italian to english and from english to italian.
Senior Travel Manager
Blue Team Travel Network
Luisago, CO
2014.11 - 2019.03
- Senior travel manager.
- Managing bookings processes for Vip Clients such as ceo of fashion brands
- Negotiation contracts with supplire
- Managing of groups booking and incentive travels
- Analysis of offers and negotiation of rates based on the service offered.
- Planning of marketing strategies and management of Vip and group departement handling bookings for the Ceo and managers of the most important italian and american fashion luxury companies like Armani, D&G, Loro Piana, Luxottica, Oakley etc.
- Providing and following all their travel plans booking air tickets, transfers, hotels, meeting rooms etc.
- High and efficient level of assistance 24/7.
Office manager
Laal Travel
Solaro, MB
2013.01 - 2014.01
- Start up.
- Human resource office and training.
- Creation and development of the basic processes necessary for the start-up of the agency.
- Creation of specific departments to manage the different type of clients.
- Account management.
- Customer Loyalty.
- Market analysis and target setting.
- Marketing management.
Product manager
Rallo Worldwide
Milano, MI
2005.08 - 2012.10
- Product and team manager, senior travel consultant expert in tailor-made travels specialized in East and Far East destinations.
- Post selling assistance
- Negotiations with Tour operator and suppliers
- Taylor made itineraris creations;
- Planning of marketing strategies and management of promotional activities.
Travel booking agent
I Viaggi del Ventaglio
Milano
2001.06 - 2005.06
Business travel agent
Ventura S.p.A.
Milano
1999.01 - 2001.05
Istruzione
Academic course - Mathematical, Physical and Natural Science
2006-01
Master - Multifunctional Manager
OPPI
Milano1998-01
High School Diploma - undefined
Istituto Tecnico per il Turismo
Milano1996-01
Competenze
- Strong motivation, strategic vision and organisation
- Target and good knowledge of cost and pricing process
- Key account and negotiations skills
- Sales skills
- Excellent in computer and software user (Mac also)
- Problem solving
- High level Client management and customer service
- IT competences and Crm:
- Office and outlook
- Social media
- Sabre
- Amadeus
- Salesforce
Spoken Languages
English – Advaced (C1/C2).
French – Advaced (C1/C2).
Spanish - Basic (B2).
German – Intermediate (B2).
General informations
- Driving license B.
- Author of the e-book “Frammenti dall’India” for Betti Editrice – Siena.
Cronologia
Senior Professional Travel Sales Manager
Sixt Rent a Car Srl
2021.12 - ad oggi
Data Analyst, Translator
Transperfect, Appn
2021.01 - 2021.01
Team Manager
Mondo Antares
2019.01 - 2021.11
Senior Travel Manager
Blue Team Travel Network
2014.11 - 2019.03
Office manager
Laal Travel
2013.01 - 2014.01
Product manager
Rallo Worldwide
2005.08 - 2012.10
Travel booking agent
I Viaggi del Ventaglio
2001.06 - 2005.06
Business travel agent
Ventura S.p.A.
1999.01 - 2001.05
High School Diploma - undefined
Istituto Tecnico per il Turismo
Master - Multifunctional Manager
OPPI