Maria Ferrari
Florence,FI
Profilo professionale
©A chameleonic professional with a luxury fashion background, I transitioned into high-end hospitality to craft bespoke, made-to-measure guest experiences. I am passionate about elevating service standards and training teams to deliver 5-star luxury service with genuine care, attention to detail, and elegance. I thrive in environments where elegance, service excellence, and attention to detail shape every interaction, bringing a unique blend of creativity, discipline, and emotional intelligence to the guest experience.
Panoramica
2023
2023
anni di esperienza
Esperienza lavorativa
Food and Beverage Supervisor
Portrait Firenze
Firenze
06.2022 - ad oggi
- Assessed and implemented improved operational procedures to elevate overall service quality and efficiency.
- Coordinated effectively with department leads and team members to maintain consistently high service standards.
- Oversaw daily team operations, ensuring compliance with company expectations and delivering an exceptional guest experience.
- Managed, motivated, and coached staff on a daily basis to foster a positive, performance-driven work environment.
- Provided attentive customer service, offering personalized guidance and product recommendations to enhance the client experience.
- Led recruitment, onboarding, training, scheduling, and ongoing performance evaluations to build a high-performing team.
Creative Director in product communication, social media and e-commerce
ArchivioB
Florence
06.2019 - 06.2022
- Curate content for social media channels following the brand DNA
- E-commerce specialist: curate product selection, upload and creative aspect
- Creative director for SS20 - FW20/21 - SS21 - FW21/22 - SS22 - FW 22/23 campaigns including product selection, mood and storyline
- Research new trends to boost merchandise selection for sale
- Management of production following up with producers and clients
- Florentine knitwear brand
Freelance Stylist
Casting Firenze & Alessandro Michelazzi
- Stylist for new faces to implement in the model portfolio
- Style and mood development
- Research & Sourced garments
- Dressing & Art Direction
Stylist - Fashion film
Film Festivals
10.2018 - 11.2018
- Stylist for the Fashion Film “The last girl on earth”
- Sourced garments
- Make up and hair styling
- Choreographer and plot development
Art Director and Stylist
Elisa Rossi Artist
04.2017 - 05.2017
- Development and direction of the music video - “Niente è per sempre”
- Concept and idea development
- Sourced garments from existing brands
- Make up and hair styling
- Music video direction
Trend Forecaster
Memar Srl, Florence
12.2015 - 02.2016
- Archive Research and maintenance
- Transformation of the archive into a digital portfolio
- Trends research analysis
- Italian design manufacturer of hats, bags and other customizable accessories.
Applied project in collaboration
Polimoda and Montblanc
12.2017 - 02.2018
- Project management
- Targeting new markets
- Developed products and marketing strategies
- International German luxury manufacturer of Writing instruments, watches, Jewellery, Eyewear and leather goods
Istruzione
Undergraduate course - Business of Fashion
Polimoda International Institute of Fashion Design & Marketing
Florence06.2019
High School diploma - Fashion Design studies
Michele SanMicheli institute
Verona07.2015
Competenze
- Photoshop
- InDesign
- Illustrator
- Microsoft Office
- WordPress
LANGUAGES
Italian - Native speaker
English - Proficient
Spanish - Intermediate
Arabic - Beginner
Cronologia
Food and Beverage Supervisor
Portrait Firenze
06.2022 - ad oggi
Creative Director in product communication, social media and e-commerce
ArchivioB
06.2019 - 06.2022
Stylist - Fashion film
Film Festivals
10.2018 - 11.2018
Applied project in collaboration
Polimoda and Montblanc
12.2017 - 02.2018
Art Director and Stylist
Elisa Rossi Artist
04.2017 - 05.2017
Trend Forecaster
Memar Srl, Florence
12.2015 - 02.2016
High School diploma - Fashion Design studies
Michele SanMicheli institute
Freelance Stylist
Casting Firenze & Alessandro Michelazzi
Undergraduate course - Business of Fashion
Polimoda International Institute of Fashion Design & Marketing