Maria Grazia Lo Iacono
Palermo
Profilo professionale
Accomplished Store Manager and current Flight Attendant with a strong background in customer service, team leadership, and operational management. Proven ability to work effectively in fast-paced and high-pressure environments, ensuring client satisfaction and compliance with safety standards.
Panoramica
4
4
years of professional experience
1
1
Certification
Esperienza lavorativa
Flight Attendant
Ryanair Buzz
Riga
11.2025 - ad oggi
- Ensured passenger safety and comfort on short-haul European flights, delivering high-quality customer service in a dynamic, multicultural environment.
- Conducted pre-flight safety checks and demonstrated safety procedures clearly and professionally.
- Managed in-flight sales and services, maintaining high levels of customer satisfaction.
- Effectively handled emergency situations and conflict resolution while maintaining calm under pressure.
- Worked collaboratively with international crews, showing adaptability and teamwork in a fast-paced setting.
- Maintained compliance with company and aviation regulations at all times.
Flight Attendant
Ryanair Buzz
Krakow
03.2025 - 10.2025
- Ensured passenger safety and comfort on short-haul European flights, delivering high-quality customer service in a dynamic, multicultural environment.
- Conducted pre-flight safety checks and demonstrated safety procedures clearly and professionally.
- Managed in-flight sales and services, maintaining high levels of customer satisfaction.
- Effectively handled emergency situations and conflict resolution while maintaining calm under pressure.
- Worked collaboratively with international crews, showing adaptability and teamwork in a fast-paced setting.
- Maintained compliance with company and aviation regulations at all times.
Store Manager
Tedi Commercio
Bologna
11.2021 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Sales Assistant
NKD ITALIA
Bologna
08.2022 - 11.2022
Competenze
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Inventory Management
- Cash Management
- POS Systems
- Team motivation
- Staff Supervision
- Work Planning and Prioritization
Certificazioni
- CFI Scuola- English Language C1, Advanced
- CFI Scuola- Spanish Language C1, Advanced
- Boolen SRL- Data Analyst course
Languages
Italian
Esperto
English
Avanzato
Spanish
Avanzato
Cronologia
Flight Attendant
Ryanair Buzz
11.2025 - ad oggi
Flight Attendant
Ryanair Buzz
03.2025 - 10.2025
Sales Assistant
NKD ITALIA
08.2022 - 11.2022
Store Manager
Tedi Commercio
11.2021 - 01.2025