Maria Orlando
Lurate Caccivio
Summary
Highly focused and results-oriented travel operations specialist with a proven ability to meet objectives and excel in high-pressure environments. Efficiently managing substantial workloads, maintains a professional and discreet approach in all situations. Exceptional interpersonal skills have allowed me to build strong relationships with clients, suppliers, and team members, fostering collaboration and trust. Adept at problem-solving, consistently delivering practical solutions that ensure seamless travel management and customer satisfaction. Commitment to excellence, combined with the ability to negotiate, organize, and optimize travel services, drives both operational success and long-term growth.
Overview
22
22
years of professional experience
Work History
International Travel Consultant
First Travel Swiss Sagl
01.2022 - 11.2024
- Search and confirm travel reservations for customers. Locate, book, and confirm flights, hotels, and transportation based on customer preferences.
- Handle requests for necessary regulations (passports, visas, etc.). Ensure compliance with travel documentation requirements and assist customers with applications.
- Knowledge and application of travel supplier. Apply supplier policies for bookings, cancellations, and changes.
- Negotiate with DMCs, restaurants, local guides, venues, and attractions. Secure favorable terms and build strong relationships with local suppliers.
- Design and execute optional. Develop, cost, and optimize excursions, handling pricing, negotiations, and data management.
- Daily correspondence with external suppliers and internal departments. Maintain communication with suppliers and coordinate with internal teams for smooth operations.
- Assist with administrative and operational tasks. Provide support for documentation, booking management, and operational processes.
Yacht Manager
Floating Life International SA
11.2013 - 12.2021
- Organization of travel and transfers for top management and crews.
- Planning and execution of corporate training events.
- Expense reports management.
- Creation of custom tours tailored to specific needs.
- Budget management and administrative tasks oversight.
- Collaboration with luxury sector operators, including boutique hotels, spas, and high-end restaurants.
- Administration and processing of necessary travel documentation, such as visas, customs exemptions, and declarations.
- Drafting of travel contracts and monitoring of payments.
- Successfully managed multiple tasks within established timeframes.
- Improved customer satisfaction by promptly resolving disputes, maintaining open communication, and ensuring the delivery of high-quality service.
- Resolved staff conflicts through active listening and mediation, achieving consensus where possible.
- Cross-trained employees to improve team agility and overall performance.
Travel Agent
Valsecchi/VIP Srl
04.2006 - 12.2013
- Drafting of personalized travel quotes and itineraries.
- Booking and management of tourism services.
- Liaison with Tour Operators.
- Management of maritime, air, and ground travel bookings.
- Assistant in the Groups Office.
- Invoice control and coordination with other departments.
- Appointment scheduling.
- Call screening and secretarial duties.
Office manager
Capital Engineering Srl
01.2004 - 03.2006
Sales Administrato
Mail Boxes etc.
11.2003 - 01.2004
Tour operator
Eurotravel SpA
03.2003 - 09.2003
Travel Agent
Cesar Tour
01.2003 - 03.2003
Education
The Deep Issue of Class and Statutory Rules - Maritime
Rina Academy
2018
STCW and Manila Amendments - Maritime
RINA Academy
2016
ISO 9001:2015 - Quality Management System
GL Consulting
2015
Implementation of the MLC 2006 Convention - Maritime
Rina Academy
2015
Basic Accounting Course (ITA) - contabilità
ENFAPI
2010
High School Diploma in Linguistic Studies - lingue
A. Lincoln Linguistic High Schoo
Italy06.1998
Skills
Microsoft Office Suite
Deep Blue Software;
AS400;
Sabre;
Sipax
Timeline
International Travel Consultant
First Travel Swiss Sagl
01.2022 - 11.2024
Yacht Manager
Floating Life International SA
11.2013 - 12.2021
Travel Agent
Valsecchi/VIP Srl
04.2006 - 12.2013
Office manager
Capital Engineering Srl
01.2004 - 03.2006
Sales Administrato
Mail Boxes etc.
11.2003 - 01.2004
Tour operator
Eurotravel SpA
03.2003 - 09.2003
Travel Agent
Cesar Tour
01.2003 - 03.2003
STCW and Manila Amendments - Maritime
RINA Academy
Implementation of the MLC 2006 Convention - Maritime
Rina Academy
The Deep Issue of Class and Statutory Rules - Maritime
Rina Academy
ISO 9001:2015 - Quality Management System
GL Consulting
Basic Accounting Course (ITA) - contabilità
ENFAPI
High School Diploma in Linguistic Studies - lingue
A. Lincoln Linguistic High Schoo
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