Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariachiara Falcone

Mariachiara Falcone

Ponticelli,NA

Summary

Dynamic professional with a diverse background in hospitality, acting, and journalism, notably at Teatro Elicantropo. Excelled in enhancing guest satisfaction and creating memorable stage experiences. Skilled in event planning and excellent communication, adept at multitasking and teamwork. Proven track record of resolving conflicts and improving engagement through innovative storytelling and customer service excellence.



Overview

8
8
years of professional experience

Work History

Hospitality Worker

Teatro Elicantropo
10.2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Organization and management of guests and artists for cultural and theatrical events.
  • Coordination of the artists' needs, from logistics to reception, to ensure a perfect experience during events.

Actress

Teatro Elicantropo
06.2017 - Current
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
  • Collaborated with directors and fellow actors to develop compelling characters, resulting in memorable stage experiences.
  • Wrote original or adapted material of various styles for performances.
  • Developed strong relationships with industry professionals, leading to ongoing collaboration opportunities.
  • Participation in theatrical performances and short films, gaining experience in the interpretation of complex roles and in audience management.
  • Ability to work in a group and under pressure to achieve production goals within tight deadlines.

Journalist Trainee

Armadillo Furioso
05.2016 - 10.2018
  • Captured and edited audio, video and photographs to provide multimedia content to enhance stories.
  • Edited stories for accuracy and clarity.
  • Attended press conferences, court hearings and special events to stay conversant with current news.
  • Disseminated news content through social media for better engagement with audiences and faster reporting.
  • Writing theatrical reviews and in-depth articles on events and performances.
  • Interviews with actors and directors, developing excellent communication and writing skills.
  • I work closely with the entertainment and arts industry.

Education

Master's Degree in Law - Law (Pre-Law)

University of Naples Federico II
Napoli
04-2021

Skills

  • Guest Relations
  • Upselling strategies
  • Event preparation
  • Cross-cultural sensitivity
  • Reservation Management
  • Event Planning
  • Tourism Knowledge
  • Production leadership
  • Language proficiency
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Hospitality services
  • Excellent Communication
  • Attention to Detail
  • Conflict Resolution
  • Decision-Making
  • Team building
  • Computer Skills
  • Payment Collection
  • Guest Reception
  • Reservations
  • Office Organization
  • Administrative Support
  • Analytical Thinking
  • Front Desk Management
  • Public Speaking
  • Administrative Skills
  • Written Communication

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Hospitality Worker

Teatro Elicantropo
10.2023 - Current

Actress

Teatro Elicantropo
06.2017 - Current

Journalist Trainee

Armadillo Furioso
05.2016 - 10.2018

Master's Degree in Law - Law (Pre-Law)

University of Naples Federico II

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Mariachiara Falcone