Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mariachiara Nalon

Mariachiara Nalon

Roma

Summary

Highly driven luxury retail professional with a strong passion for fashion, client experience, and brand excellence. Currently in a leadership role as a client advisor at Louis Vuitton, Rome, excelling in team management, sales strategy, and visual merchandising. Success stems from the ability to connect with clients, anticipate their needs, and create personalized shopping experiences. Thrives in fast-paced, high-end environments, ambitious and results-oriented. Goal is to continue growing as a leader within the luxury industry, enhancing brand presence and delivering exceptional customer experiences.

Overview

7
7
years of professional experience

Work History

Client Advisor and Visual Merchandising

Louis Vuitton
01.2023 - Current
  • Promoted to department Expert within a year, taking on leadership responsibilities
  • Conduct morning briefings to align the team with sales objectives and brand strategy
  • Provide a highly personalized shopping experience, ensuring client loyalty and sales growth
  • Lead visual merchandising efforts to optimize store aesthetics and product presentation
  • Act as a key figure in team motivation and goal achievement
  • Improved client retention by building strong relationships and understanding individual needs.
  • Increased sales through effective communication and understanding client preferences.

Client Advisor

Valentino
01.2022 - 01.2023
  • Developed strong expertise in floor supervision and store operations
  • Managed cash handling, opening, and closing procedures with precision
  • Organized strategic team meetings focused on KPI improvement and performance tracking
  • Strengthened client relationships and enhanced the in-store experience
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Managed sensitive client information with utmost confidentiality, building trust and loyalty.

Manager

Hollister Co.
01.2021 - 01.2022
  • Managed store operations across two major locations, driving sales and team performance
  • Led a team to consistently exceed targets and improve customer engagement
  • Oversaw stock management, shipment coordination, and business analysis reports
  • Conducted business calls in English to present store performance insights
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.

Brand Representative

Hollister Co.
01.2018 - 01.2021
  • Awarded Best Seller multiple times for top performance in sales
  • Played a key role in team training and performance improvement strategies
  • Managed stock and store presentation to maximize customer satisfaction
  • Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.

Hostess

01.2018 - 01.2019
  • Represented exclusive events, engaging with high-profile international guests
  • Managed event organization and digital monitoring for seamless execution

Education

Bachelor of Arts - Design, Communication & Fashion

E Campus
Roma
12.2026

Tourism Studies -

Skills

  • Luxury Retail
  • Client Experience
  • Team Management
  • Sales Strategy
  • Visual Merchandising
  • Client relations
  • Problem solving
  • Conflict resolution

Personal Information

I am a brand ambassador who understands the importance of storytelling, exclusivity, and client engagement in the luxury industry. I bring passion, leadership, and a deep understanding of high-end customer expectations, making me a valuable asset to any brand that prioritizes excellence.

Timeline

Client Advisor and Visual Merchandising

Louis Vuitton
01.2023 - Current

Client Advisor

Valentino
01.2022 - 01.2023

Manager

Hollister Co.
01.2021 - 01.2022

Brand Representative

Hollister Co.
01.2018 - 01.2021

Hostess

01.2018 - 01.2019

Tourism Studies -

Bachelor of Arts - Design, Communication & Fashion

E Campus

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Mariachiara Nalon