Maria Cristina De Rosa

• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Reviewed and updated customer information in database for accuracy.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Processing check-ins and check-outs of guests.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Assisted clients with daily living needs to maintain self-esteem and general satisfaction during their stay.
• Increased customer service success rates by quickly resolving issues.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Trained and supervised employees on office policies and procedures.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Night audit

Training Internship at Il San Pietro di Positano,

Activities of Front office, Back office, and restaurant reservations

• Interacted with customers by phone, email, or in-person to provide information.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Analyzed problems and worked with teams to develop solutions.
• Conducted regular reviews of operations and identified areas for improvement.

Training internship at National archeological museum of Naples.

Promotional activities and management of the official instagram page

• Sorted, organized, and maintained files.
• Participated in workshops and presentations related to projects to gain knowledge.
• Facilitated successful completion of projects from concept to launch.