Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cristina Di Mauro

Cristina Di Mauro

Dublin

Summary

Experienced and reliable Market Specialist with over 3 years of experience working in companies to ensure the highest quality outcomes possible. Adept in providing suggestions and solutions to improve and enhance productivity. Bringing forth a seasoned history of helping companies to achieve success and improve efficiency. Fantastic critical thinker with great memory who can efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst - Model Data

TikTok
10.2022 - Current
  • Following policies and procedures related to application methods and quality standards at all times
  • Writing daily reports for accountability and quality assurance
  • Implement clear overall quality strategy with scalable processes, tools and systems that allow efficient monitoring of performance versus target.
  • Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations teams to improve quality performance.
  • Developing and executed program plans efficiently
  • Recommending the implementation of improvements when necessary
  • Conduct continuous training and development programs by formulating and facilitating training programs to enhance project knowledge.
  • Supporting the training and go-live process of labeling team
  • Carrying out quality inspections of labeled data on time and ensuring its quality
  • Conducting calibration meeting with the labeling team in the appeal process: analyze difficult cases, offer solutions and suggestions for the current problems to help the team improve the accuracy rate and alignment
  • Working closely with POC and other stakeholders in order to provide feedback on data quality.
  • Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
  • Advised developers on problems with databases, performance and other issues.
  • Participate in and host weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Gather, analyze, and present data to understand and improve upon the team's efficiency and quality of work, identify trends and iterate upon processes and/or escalate product feedback.

Senior Process Executive for Meta Project

Cognizant
05.2021 - 09.2022
  • Responsible for reviewing requests from page administrators needing assistance
  • Supporting several workflows through tickets and tasks for different markets (Italian, German, French and English)
  • Collecting bugs, new trends and errors, updating required applications & tools and keeping SME, QAs and TLs informed of new issues
  • Analyzing, developing and presenting technical/training materials
  • Delivering shadowing sessions, reverse shadowing sessions and coaching sessions to new joiners and under performing agents
  • Conducting weekly RCA of errors, assessing agent performance through audit monitoring as well as 1:1 investigatory session to identify performance opportunities, working closely with TLs and SME to aggregate, prioritize and report on the top issues impacting the program
  • Providing 1:1 feedback sessions with agents in correlation to quality performance and opportunities
  • Working alongside the TLs and QAs to provide insights into error trends, process gaps and performance adherence to develop assessments and knowledge checks for reviewer certifications
  • Communicating with product teams in a technical manner and translating technical and internal terms to easily digestible information for agents and external facing communication.

Italian Language Teacher

Avanti Language Institute
10.2020 - 12.2023
  • Consistently received positive evaluations from students, parents, and administrators for innovative teaching methods.
  • Collaborated with other faculty to plan and coordinate activities and events.
  • Developed course curriculum, lesson plans and supplemental materials to support student success.
  • Promoted a positive classroom environment by implementing effective classroom management strategies and clear expectations for behavior.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Expanded students'' conversational skills through structured speaking activities, dialogues, and role-playing scenarios.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Mentored new teachers in best practices for Italian language instruction, contributing to a supportive professional community.
  • Immersed students in unfamiliar cultures by devising hands-on activities.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Served as faculty advisor for the Italian Club, fostering extracurricular opportunities for students to engage with the language outside of the classroom.

Italian Teacher

La Bella Lingua - Italiano Online
10.2020 - 12.2021
  • Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
  • Conducted oral proficiency assessments to evaluate students'' speaking abilities accurately, informing instructional modifications as needed.
  • Fostered a positive learning environment by establishing clear expectations and consistently enforcing classroom rules.
  • Mentored new teachers on effective teaching methods and classroom management techniques, contributing to their professional growth.
  • Utilized multimedia tools such as videos, music, and websites to diversify instruction methods and cater to different learning preferences.

English Tutor

Fashion Institute
09.2017 - 06.2020
  • Met with students and discussed educational goals and expectations.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Adapted lesson plans to accommodate diverse student needs, ensuring equitable access to content and learning opportunities for all.
  • Signposted online tools and resources for additional instruction and practice.
  • Used variety of teaching methods to successfully help wide range of students.
  • Organized supplementary materials for students requiring additional assistance outside of scheduled tutoring hours.
  • Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
  • Issued reports updating students, parents and teachers on student progress.

School Assistant

Islington Centre For English
04.2017 - 07.2017
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Ensured student safety during emergency situations, implementing established procedures effectively.
  • Fostered strong relationships with colleagues by collaborating on projects and sharing knowledge within the school community.
  • Organized and led practice, research and lab assignments.
  • Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.

Education

Bachelor of Science - Psychological And Behavioural Sciences

University of Guglielmo Marconi
2027

Professional Diploma - Psychology

IBAT College Dublin
05.2024

Professional Diploma - Advanced Didactic Competencies For Teaching

D.ITAL.S.
05.2023

No Degree - Data Analytics

IBAT College Dublin
02.2023

Diploma - Diploma in Languages: English, German And French

Technical Institute A. Bianchini
07.2011

Skills

  • Data Analysis
  • Data Reporting
  • Confident Communicator
  • Training Programme Design
  • Teamwork and Positive Attitude
  • Issue Resolution
  • QMS
  • Quality processes
  • Team Mentoring
  • Technical Support
  • Training and Onboarding
  • Root Cause Analysis

Timeline

Quality Assurance Analyst - Model Data

TikTok
10.2022 - Current

Senior Process Executive for Meta Project

Cognizant
05.2021 - 09.2022

Italian Language Teacher

Avanti Language Institute
10.2020 - 12.2023

Italian Teacher

La Bella Lingua - Italiano Online
10.2020 - 12.2021

English Tutor

Fashion Institute
09.2017 - 06.2020

School Assistant

Islington Centre For English
04.2017 - 07.2017

Bachelor of Science - Psychological And Behavioural Sciences

University of Guglielmo Marconi

Professional Diploma - Psychology

IBAT College Dublin

Professional Diploma - Advanced Didactic Competencies For Teaching

D.ITAL.S.

No Degree - Data Analytics

IBAT College Dublin

Diploma - Diploma in Languages: English, German And French

Technical Institute A. Bianchini

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Cristina Di Mauro