Maria Elena Calero Garcia
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
5
5
years of professional experience
Work History
Head Waitress
Sumosan Twiga
01.2023 - 02.2024
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
CDR
Isabel Mayfair
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Expeditor
Casa Cruz
06.2021 - 01.2022
- Managed high volumes of orders.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Food Runner
Harry's Dolce Vita
11.2018 - 06.2019
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Education
Bachelor of Science -
Sagrada Familia
SpainSkills
- Customer Service
- Cash Handling
- Exceptional communication
- Safe Food Handling
- Order Taking
- Conflict Resolution
- Guest Relations
- Food presentation
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Advanced (C1)
Timeline
Head Waitress
Sumosan Twiga
01.2023 - 02.2024
CDR
Isabel Mayfair
01.2022 - 01.2023
Expeditor
Casa Cruz
06.2021 - 01.2022
Food Runner
Harry's Dolce Vita
11.2018 - 06.2019
Bachelor of Science -
Sagrada Familia
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