Maria Giovanna Argiolas

● Enhanced customer satisfaction by implementing personalized
success strategies for key accounts.
● Reduced churn rate by proactively identifying at-risk customers and
addressing their needs.
● Developed data-driven action plans to improve customer outcomes
and experiences.
● Established strong relationships with clients to build trust and loyalty,
leading to long-term business partnerships.
● Managed escalations effectively, resolving complex issues and
preventing future occurrences.

• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Developed comprehensive training materials that facilitated faster customer proficiency with the product.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
• Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
• Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
• Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
• Ensured optimal staffing levels during peak seasons, coordinating with HR for timely recruitment and training of new hires.

• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Implemented staff training programs, improving employee performance and team cohesion.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.