Maria Giovanna Scalera

• Enhanced team productivity by conducting regular staff training on hospitality best practices.
• Resolved conflicts among staff members quickly, fostering a positive work environment conducive to teamwork.
• Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
• Coordinated staff schedules, rotations and breaks.
• Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
• Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
• Improved customer satisfaction by efficiently managing reservations and seating arrangements.

• Contributed valuable insights during team meetings about potential investment opportunities or risks affecting client portfolios.
• Participated in ongoing professional development activities to stay current on industry trends and best practices in financial advising.
• Maintained compliance with all regulatory requirements while diligently handling sensitive information pertaining to client accounts.
• Collaborated with senior advisors to develop tailored investment strategies, enhancing client experience and outcomes.

Digital Marketing and Reputation Management

• Managing social media account.
• Optimizing the clinic's website.
• Executing targeted advertisements.
• Monitoring and managing patient feedback.

Patient Education and Communication

• Creating educational materials such as brochures or blogs.
• Holding in-clinic workshops or educational webinars.
• Providing patients with regular updates or promotions and new services.