MARIA GRAZIA IANNUCCI
Fattoria Quercia al Poggio
Siena
1
Language
1
Certification
25
years of professional experience
Dedicated Event Planner specializing in coordination within wine and tourism industries. Delivered exceptional service through effective travel planning, tourist itinerary development, and event organization. Emphasized collaboration in multicultural environments while holding a valid Tourist Guide/Accompanying Tour Manager license, available for assignments throughout Italy and abroad.
Work History
Hospitality and Event Organisation
5 Years 3 Months- Welcomed and assisted guests upon arrival to ensure a positive first impression.
- Organizing guest reception and hospitality services.
- Organized guest reception and hospitality services to enhance overall guest experience.
- Coordinated various events, focusing on weddings, to ensure seamless execution.
- Organizing company visits and product tastings, with a particular focus on wine tourism
- Providing back-office support and administrative assistance.
Administrative Secretary
6 Months- Managing general secretarial and administrative activities
- Managed scheduling and diary organization for Director and President.
- Managed all incoming and outgoing emails and correspondence effectively.
- Handling incoming and outgoing emails and correspondence
- Drafted correspondence, letters, and official communications to maintain clear communication channels
- Prepared, drafted, and proofread documents and meeting minutes to ensure accuracy and clarity
- Delivered reception services and front-desk support to visitors and staff.
- Assisting the press office with communication-related activities as required
Destination Planner and Concierge
5 Months- Creating personalized trip itineraries for luxury clientele
- First point of contact for the luxury clientele on-site (offering advice on extra activities, tours)
- Arranged reservations for restaurants and activities tailored to guests' preferences, enhancing overall satisfaction
- Coordinated pre-arrival grocery shopping service, check-in and check-out procedures, cash and credit card payments.
- Coordinated daily housekeeping and staff service.
- Managed inventory, warehouse and office supplies, and coordinated supplier relationships.
- Coordinated restaurant and activity reservations for guests for restaurants and activities according to guests' wishes
Mice Fairs & Sport operating manager
5 Months- Delivered hotel and logistics services for major Rcs Sport events
- (Giro di Sicilia and Giro-E, an important parallel event of the world-famous Giro d'Italia bike tour)
- Coordinated and executed event details from inception to completion
- Negotiated contracts with hotel and service providers to secure favorable terms
- Managing office administration tasks
- Supporting the accounting office in invoice processing
- Scheduling and attending team meetings
- Attending seminars and presentation delivered by worldwide air and hotel companies
- Coordinated logistics for events
Event organizer
8 Years- Organization of national and international events for the promotion of the Consorzio del Vino Brunello di Montalcino
- Direct relationship and daily assistance to the wine producers, members of the Consorzio
- Daily handling of incoming and outgoing correspondence and communications
- Teamwork to involve wine producers to take part in the events
- Cultivated successful relationships with media and event organization agencies, facilitating effective planning and execution of activities for the Consorzio
- Ensured smooth travel and accommodation logistics for wineries and board members participating in events. for the wineries and the managing members of the Board of Directors participating in the events
- Logistics and wine shipping arrangements
- Coordinated with wine magazines to develop communication campaigns and secure advertising placements.
- Coordinated hospitality and incoming services, presenting the Denomination to journalists and students from Italy and abroad
- Tasting organization for Italian and foreign journalists of the most important wine magazines
- Organized tours to Montalcino for trade press, critics, and importers, enhancing their understanding of the region's offerings
- Assisted in budget analysis under supervision to ensure accurate allocation of resources.
- I have organized and taken part in some of the main fairs and events, organized abroad in cooperation with some of the most important event agencies in the wine and tourism field.
- Organized wine tastings in Zurich to promote Italian wines. (2009 and 2015)
- United States (New York and Chicago in cooperation with Melanie Young Agency (2010)
- Facilitated wine tastings in Belgium and Holland to connect with international wine enthusiasts. in cooperation with Vinopres Magazine (2012)
- Italian Fine Wine Encounter London in cooperation with Decanter (2012)
- Italian Wine Week Tokyo in cooperation with The Italian Embassy and Vinotheque Magazine (2011 and 2012)
- Planned and executed wine tasting in Seoul, Korea to introduce Italian wines to local market. in cooperation with PromoSiena(2012)
- Vinexpo Fair (2013, 2015 and 2017);
- Wine Tasting in Canada in cooperation with ICE and I.E.M. event agency (every year switching from West to East Coast cities)
- Wine Tasting in Copenhagen in cooperation with Consorzio I Vini del Piemonte (2014 and 2015); Incoming and Seminars in England in cooperation with the Consorzio Franciacorta, Provoen and I.E.M. Agency (from 2014 to present in London, Manchester, Edinburgh, Bristol and Brighton)
- Wine tasting in Tokyo in cooperation with Vinotheque Magazine(2015)
- Participated in Prowein Fair in Düsseldorf to network with industry professionals. (every year)
- Wine tasting event in Brasil June 2016 with Cristina Neves Agency, SanPaolo
- Wine tasting in Tokyo in cooperation with Vinotheque Magazine(2017)
Executive Assistant
7 Years- Event organization-tour operating
- Daily meetings and appointments scheduling
- Assisting the manager in the organization of the cultural charity event “Fabulous Malta”
- Location scouting, relationship with clients and suppliers
- Planning the organization and participation in business trips to Malta
- Selling package tours and tickets for the Palio
- Outgoing tour leader for Italian tourists abroad (Chez Republic, Portugal, England, Campania, Lazio, Liguria, Tuscany) in cooperation with some of the most important travel agencies of Siena (E20 Toscani, Viaggi Senesi, Atn Viaggi, Baruffa Viaggi)
- Tourist Promoter – In charge of selling the excursions organized by the Agency in different Hotels of Siena and in the province of Siena (Company: Kor Magis Travel)
- Internship at Toscana Promozione, the Agency for Economic Promotion of Tuscany in Italy and abroad. Firenze. Organization of the workshop “Buy Italy” within the BIT Fair (International Tourism Fair) where I took part in with the Chief Officers of Toscana Promozione performing front office and clerical tasks
- Tour leader of a group of 40 people of the Volunteer Association Auser, during a 15 days leisure trip to Rimini. In charge of leading the group, organizing recreational activities, excursions and providing any kind of support; (Company: Centro Servizi Vacanze Senesi)
- Group leader for the guests invited by the Monte dei Paschi di Siena Bank on occasion of the Palio celebration in Siena. In charge of attending activities with the group and providing information; (Company: E20 Toscani Agency)
- Employee in the Tourist Information Office, Il Campo, Siena-Italy Front-Office and clerical tasks, accommodation booking, travel consultant, tour leader of the excursions organized by the Tourist Office in Siena and in the Province of Siena; (Company: Centro Servizi Vacanze Senesi)
- Other temporary jobs: Part-time cashier and swimming teacher in Siena, Italy
- Community/Liaison Interpreting; Translation and Hostess Services
- Main topics: Business and Tourism; Working Languages: Italian, English and Spanish
- Community Interpreter, Cosmoprof (Cosmetic Industry Trade Fair) Bologna, Italy Coopit Agency
- Community Interpreter Oro Giallo, Pianeta Birra & Mia (Food & Beverage Fair) Rimini, Italy. Cooperservice Agency
- Community Interpreter, Tanning Tech (International Exhibition of Machines and Technologies for Tanning Industry) Bologna, Italy. Coopit Agency
- Hostess in Las Palmas de Gran Canaria, Spain. Agencia deazafatas
- Trainee as Translator and secretary, Las Palmas de Gran Canaria, Spain. Translation of Business, tourism and travel related texts. Revision of the webpage translation of the Tourism website of Gran Canaria. Translation and interpretor in Agency- Logos
- Hostess for CNA (National Confederation of Crafts and Small and Medium Sized Enterprises), Siena, Italy. E20 Toscani Agency
- Hostess-Interpreter-Receptionist for tourist and sports events, painting exhibitions and conferences. Siena, Bologna, Forli, Rimini, Italy. (Coopit, Cooperservice, E20 Toscani Agencies)
- Tourism, Event Organization, Tour leader Working Languages: Italian, English and Spanish
Education
- Promoting the Integrated Tourism Offering of the Chianti Area and Excellence in the Wine and Olive Oil Production Sectors
- Training Provider: Associazione Agriformazione in Chianti, CHIANTIFORM
- The course aimed to train professionals as “Managers of Agritourism Planning and Development.”
- Training modules: Organization and development of agritourism activities; enhancement of agritourism offerings; delivery of tourism services; Technical English for Tourism (B1 and B2 levels); logical, mathematical and IT tools applied to the tourism sector; business organization in tourism; marketing and communication principles; sociology of communication processes; tourist reception techniques; production processes and product quality within traditional agri-food supply chains; food styling and visual merchandising; organization of promotional tourism events; product marketing and destination marketing.
- Participation in the training course and achievement of the Certificate in Tourism Planning Specialist.
- Specialized training in the tourism business sector, developing technical and operational skills in the sale of travel tickets, tailor-made trips and travel packages, as well as the provision of tourist assistance and consultancy services.
- Course modules and activities: Tourism product design and planning; tourism legislation; tourism geography and itinerary planning; tourism techniques and organization; reservation systems – Amadeus GDS; English for Tourism.
- Participation in webinars organized by leading Italian tour operators, including Quality Group (Quality Academy), Idee per Viaggiare, Go World and others.
- The webinars focused on tourism planning and the in-depth exploration of numerous destinations worldwide, including more distinctive and less conventional destinations such as Botswana, Uganda, Mongolia, Siberia, Hawaii and Iceland.
Executive Master - Events Organization and Communication
- Organized by Esedra Formazione, nationally and internationally recognized by the Regional Council of Tuscany (Regione Toscana).
- 2008 Diploma of Qualified Operator in Telematic Services Tourism Florence, Italy and tour leader license.
- 2007-2003 bachelor’s degree in Conference Interpreting and Translation. at the Advanced School of Modern Languages for Interpreters and Translators, University of Bologna, Forlì, Italy. (Italian, English, Spanish and Portuguese)
- 2004-2005 Erasmus Scholarship. Faculty of Interpreting and Translation, University of Las Palmas de Gran Canaria, Spain
- 2002-2003 Studies in Communication Sciences, University of Siena
- 2001 High School 6 months exchange 2001 program (EF Education), Hartselle, Alabama, USA
- 2000 Language Trip Ireland; 2 weeks
- 1997-2002 High School Diploma Classical Studies, Liceo Classico Enea Silvio Piccolomini, Siena, Italy
Skills
Event logistics management
Itineraries and travel planning
Supplier and partner relations
Customer assistance and service
Office administration and accounting
Multilingual communication skills
Easybook and Geo Travel expertise
Atlante Plus proficiency
Lotus Sametime expertise
Organizational skills
multi-tasking
Ability to work under pressure and with tight deadlines
Adaptability in multicultural teams
Proactive approach to work
Customer service focus
Detail-oriented and reliable
Friendly
positive attitude
Work relationship management
Teamwork and collaboration
Problem-solving
Call management
Mail sorting and archiving
Windows and Mac proficiency
Certification
Holder of a valid Tourist Guide/Accompanying Tour Manager license.
Interests
I am passionate about travelling and meeting people from different cultures.
like reading
going to exhibitions
to the theatre and cinema.
I enjoy practicing open air sports like biking and hiking
but swimming is my true passion
I am part of a Master Swimming team.
Languages
English (fluent), Italian (native), Spanish (fluent) | Other languages: Portuguese and French (basic)
Timeline
Hospitality and Event Organisation
Fattoria Quercia al Poggio
07.2021 - CurrentRead More
Administrative Secretary
Associazione Nazionale Città dell’Olio
01.2021 - 07.2021Read More
Destination Planner and Concierge
Podere Panìco
07.2019 - 12.2019Read More
Mice Fairs & Sport operating manager
Bcd Travel-Ventura Spa
01.2019 - 06.2019Read More
Event organizer
Consorzio del Vino Brunello di Montalcino
11.2009 - 11.2017Read More
Executive Assistant
Siena Privé S.r.l.
01.2002 - 01.2009Read More
Executive Master from Events Organization and Communication
Read More
Read More
UET – European School of Tourism
Read More
Chianti Excellence Training Course
from Promoting the Integrated Tourism Offering of the Chianti Area and Excellence in the Wine and Olive Oil Production Sectors
Read More
Disclaimer
In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document.
Personal Information
- Date of Birth: 1983-02-15
- Availability: Available for travel and assignments throughout Italy and abroad.