Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Grazia Lo Iacono

Maria Grazia Lo Iacono

Bologna

Summary

Accomplished Store Manager with a proven track record at Tedi Commercio, enhancing customer satisfaction and streamlining operations. Expert in inventory and cash management, coupled with exceptional team leadership and problem-solving skills, significantly improved store efficiency and client relations. Skilled in POS systems and staff supervision, consistently fostering a positive and productive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

Tedi Commercio
11.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Supervised guests at front counter, answering questions regarding products.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Assistant

NKD ITALIA
08.2022 - 11.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Vice Store Manager

Tedi Commercio
04.2021 - 03.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma - Classical Languages And Literatures

Liceo Classico
Palermo, Italy
06.2021

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Inventory Management
  • Cash Management
  • POS Systems
  • Team motivation
  • Staff Supervision
  • Work Planning and Prioritization

Certification

CFI Scuola- English Language C1 Advanced


Boolen SRL- Data Analyst course

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Store Manager

Tedi Commercio
11.2022 - Current

Sales Assistant

NKD ITALIA
08.2022 - 11.2022

Vice Store Manager

Tedi Commercio
04.2021 - 03.2022

High School Diploma - Classical Languages And Literatures

Liceo Classico

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Maria Grazia Lo Iacono