Profilo professionale
Panoramica
Esperienza lavorativa
Istruzione
Competenze
Languages
Interpersonal abilities
Hobby and interests
Cronologia
Generic
Maria Ilaria Zippo

Maria Ilaria Zippo

Bari,Bari

Profilo professionale

During these years of work I learnt many things, and deepened some of the qualities I already had like:

  • Being punctual;
  • Problem solving;
  • Customer care;
  • Time management.

Panoramica

8
8
years of professional experience

Esperienza lavorativa

Secretary

Amarcord - Accademia mediterranea del cinema
Bari, BA
2024.03 - ad oggi
  • Making sure the classes run correctly;
  • Monitoring the payments of the students;
  • Problem solving.

Telephone Operator

Network Contacts Srl
Molfetta, BA
2023.03 - 2025.04
  • Professionally handling the new customers by welcoming them and making sure that they signed the right contract and collecting the right data;
  • Problem solving;
  • Elaborating the customer's data one by one efficiently.

Telephone Operator

Area Web SRL
Bari, BA
2022.07 - 2022.07
  • Calling potential customers to sell Google packages. (The reason of the short period is a motorcycle accident)

Data Entry

Medica Sud – Cooperativa Panacea
Bari
2020.11 - 2022.04
  • Transcription of written data from medical records into the online database;
  • Problem solving;
  • For the same company, I handled the administrative part of the swab testing area at the airport when they needed staff (since April 23, 2021). My main responsibilities were:
  • Assist passengers with filling out forms;
  • Process payment for swab tests;
  • Answer the phone to schedule appointments;
  • Keep passengers in order.

Aupair

Aupair
Cork
2020.08 - 2020.10
  • Babysit the kids in the absence of their parents;
  • Cleaning and tidying up everything related to the kids.

Temperature detecting

Medica Sud – Cooperativa Panacea
Bari, BA
2020.07 - 2020.08
  • Detecting temperatures at the arrivals;
  • Maintaining the order of the passenger.

Flight Attendant

Ryanair Sun/Buzz Air
Wroclaw
2017.10 - 2020.04
  • Provide safety and security for passengers and the entire crew;
  • Meet passenger needs by responding to requests and providing timely solutions to problems that arise during flights;
  • Ensure the standards regarding the appearance and professionalism of the entire crew towards other colleagues and passengers;
  • Facilitate the boarding process by welcoming passengers upon arrival on the aircraft and providing seating information;
  • Distributing onboard catalogs, serving drinks and food from trolleys, selling scratch-off tickets to benefit charities, and selling jewelry, cosmetics, and electronic items through public announcements to provide excellent customer service.

B&B manager intern

Relais del Senatore
Polignano a Mare, BA
2017.05 - 2017.06
  • Preparing breakfast for guests;
  • Cleaning rooms in the morning after check-out;
  • Checking in and out of guests;
  • Providing information about places to visit in Polignano a Mare.

Istruzione

Diploma - Settore Turistico

Istituto Tecnico e Commerciale “Vitale Giordano”
Bitonto, BA
2016-01

Competenze

  • Italian: Native speaker;

  • English: Excellent;

  • Spanish: Good;

  • German: school base knowledge

  • Good use of the Word Office Package;

  • Problem solving;

  • Precision and organization;

  • Reaching the job's objectives;

  • Time optimization;

  • Customer care

Languages

Italian
Madrelingua
C2
English: B2
Avanzato
C1
Spanish
Intermedio

Interpersonal abilities

Always on time, reliable, focused on the job and hard worker, excellent interpersonal and organisational skills. Making people feel at ease.

Hobby and interests

I like things related to the arts.. like listening to music, I'm learning to play guitar, I like watching documentaries as well.

Cronologia

Secretary

Amarcord - Accademia mediterranea del cinema
2024.03 - ad oggi

Telephone Operator

Network Contacts Srl
2023.03 - 2025.04

Telephone Operator

Area Web SRL
2022.07 - 2022.07

Data Entry

Medica Sud – Cooperativa Panacea
2020.11 - 2022.04

Aupair

Aupair
2020.08 - 2020.10

Temperature detecting

Medica Sud – Cooperativa Panacea
2020.07 - 2020.08

Flight Attendant

Ryanair Sun/Buzz Air
2017.10 - 2020.04

B&B manager intern

Relais del Senatore
2017.05 - 2017.06

Diploma - Settore Turistico

Istituto Tecnico e Commerciale “Vitale Giordano”
Maria Ilaria Zippo