Maria Ilaria Zippo
Bari,Bari
Profilo professionale
During these years of work I learnt many things, and deepened some of the qualities I already had like:
- Being punctual;
- Problem solving;
- Customer care;
- Time management.
Panoramica
8
8
years of professional experience
Esperienza lavorativa
Secretary
Amarcord - Accademia mediterranea del cinema
Bari, BA
2024.03 - ad oggi
- Making sure the classes run correctly;
- Monitoring the payments of the students;
- Problem solving.
Telephone Operator
Network Contacts Srl
Molfetta, BA
2023.03 - 2025.04
- Professionally handling the new customers by welcoming them and making sure that they signed the right contract and collecting the right data;
- Problem solving;
- Elaborating the customer's data one by one efficiently.
Telephone Operator
Area Web SRL
Bari, BA
2022.07 - 2022.07
- Calling potential customers to sell Google packages. (The reason of the short period is a motorcycle accident)
Data Entry
Medica Sud – Cooperativa Panacea
Bari
2020.11 - 2022.04
- Transcription of written data from medical records into the online database;
- Problem solving;
- For the same company, I handled the administrative part of the swab testing area at the airport when they needed staff (since April 23, 2021). My main responsibilities were:
- Assist passengers with filling out forms;
- Process payment for swab tests;
- Answer the phone to schedule appointments;
- Keep passengers in order.
Aupair
Aupair
Cork
2020.08 - 2020.10
- Babysit the kids in the absence of their parents;
- Cleaning and tidying up everything related to the kids.
Temperature detecting
Medica Sud – Cooperativa Panacea
Bari, BA
2020.07 - 2020.08
- Detecting temperatures at the arrivals;
- Maintaining the order of the passenger.
Flight Attendant
Ryanair Sun/Buzz Air
Wroclaw
2017.10 - 2020.04
- Provide safety and security for passengers and the entire crew;
- Meet passenger needs by responding to requests and providing timely solutions to problems that arise during flights;
- Ensure the standards regarding the appearance and professionalism of the entire crew towards other colleagues and passengers;
- Facilitate the boarding process by welcoming passengers upon arrival on the aircraft and providing seating information;
- Distributing onboard catalogs, serving drinks and food from trolleys, selling scratch-off tickets to benefit charities, and selling jewelry, cosmetics, and electronic items through public announcements to provide excellent customer service.
B&B manager intern
Relais del Senatore
Polignano a Mare, BA
2017.05 - 2017.06
- Preparing breakfast for guests;
- Cleaning rooms in the morning after check-out;
- Checking in and out of guests;
- Providing information about places to visit in Polignano a Mare.
Istruzione
Diploma - Settore Turistico
Istituto Tecnico e Commerciale “Vitale Giordano”
Bitonto, BA2016-01
Competenze
Italian: Native speaker;
English: Excellent;
Spanish: Good;
German: school base knowledge
Good use of the Word Office Package;
Problem solving;
Precision and organization;
Reaching the job's objectives;
Time optimization;
Customer care
Languages
Italian
Madrelingua
C2
English: B2
Avanzato
C1
Spanish
Intermedio
Interpersonal abilities
Always on time, reliable, focused on the job and hard worker, excellent interpersonal and organisational skills. Making people feel at ease.
Hobby and interests
I like things related to the arts.. like listening to music, I'm learning to play guitar, I like watching documentaries as well.
Cronologia
Secretary
Amarcord - Accademia mediterranea del cinema
2024.03 - ad oggi
Telephone Operator
Network Contacts Srl
2023.03 - 2025.04
Telephone Operator
Area Web SRL
2022.07 - 2022.07
Data Entry
Medica Sud – Cooperativa Panacea
2020.11 - 2022.04
Aupair
Aupair
2020.08 - 2020.10
Temperature detecting
Medica Sud – Cooperativa Panacea
2020.07 - 2020.08
Flight Attendant
Ryanair Sun/Buzz Air
2017.10 - 2020.04
B&B manager intern
Relais del Senatore
2017.05 - 2017.06
Diploma - Settore Turistico
Istituto Tecnico e Commerciale “Vitale Giordano”