Maria Luigia Fusco

As a Guest Experience Executive at Zuma, I successfully managed guest relations by ensuring exceptional service and personalized experiences. I handled reservations, welcomed guests, and addressed inquiries and complaints promptly, fostering a welcoming atmosphere. My role involved collaborating with various departments to ensure seamless operations and a high standard of service. I also gathered guest feedback to continuously improve offerings, contributing to an increase in overall guest satisfaction and loyalty.

I dealt with managing reservations for all the hotel's F&B outlets. I took care of welcoming both hotel guests and external guests upon their arrival, managing any requests and providing revenue reporting to the company.

I dealt with managing reservations and coordinate the arrival and welcome of customers with my colleagues. I was responsible for giving information and assistance during the service. I was responsible for providing revenue report to the company.

I worked for three years for Russian tycoon Alisher Usmanov and his family in his private villa located in Porto Cervo as a personal assistant.

In this role, I ensured confidentiality and exercised discretion while managing sensitive information and various personal tasks.

I was responsible for the Iqos by Philip Morris temporary store, the only single-brand store in Sardinia, located in Baja Sardinia at the "Phi Beach" beach club.
I took care of everything related to the "Summer" project activity created by Philip Morris which consisted of promotion/conversion of products up to the sale itself.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Maximized sales by creating innovative visual merchandising displays and store layouts.

I had a short experience as a hotel receptionist:
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

I took care of everything concerning the image, promotion and retail sale of DAVIDOFF products:
From the sale of the product to the collection of personal data of clients on devices for market survey on consumers.
I took care of the supply and collection of goods for the business by personally going to the concessionary tobacconists, managing all the responsibilities connected to it.

Increased sales by providing exceptional customer service and product knowledge.

Collaborated with team members to achieve monthly sales targets and objectives.

Maintained clean, organized store environment for an inviting shopping experience for customers.