Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mariam Bashkoei

Mariam Bashkoei

Abano Terme

Summary

To obtain a position in a professional environment where I can use my management, Customer service, sales and PR skills.

Overview

32
32
years of professional experience

Work History

English Tutor, Freelance Translator

Freelance
01.2011 - Current
  • Translated texts from Italian, Persian to English and vice versa
  • Implemented and ran activities in English for a group of children/ adults
  • Prepared daily English lesson plans to help students prepare for their school / work

Shift supervisor and Bar Manager

Tux Pizzeria
07.2018 - 01.2025
  • Developed and implemented operational procedures to increase efficiency
  • Hired staff, scheduled, motivated, and supervised staff
  • Purchased wine, liquor and other bar materials

Office manager and surgical coordinator

Farzad Eye Institute
01.2007 - 06.2018
  • Scheduled surgeries, followed up with patients, billed insurances and followed up with payment collections
  • Responsible for the effectiveness of care services of laboratory, radiology, medical record department and pharmacy
  • Performed administrative duties
  • Conducted patient interviews to elicit registration of information
  • Collected, stored and retrieved patients’ data
  • Responsible for managing case load of about 30 to 40 patients
  • Provided information and consolation regarding the health and wellness of patients
  • Overseeing the maintenance and purchase of office supplies and equipment

Freelance translator

Creative Circle
01.2006 - 01.2011
  • Translated texts from Italian, Persian to English and vice versa

Director of Customer Service

IJG (Italian Jewelry Guild)
01.2007 - 01.2010
  • Followed-up with clients to determine satisfaction
  • Escalation and follow-up of cases requiring further action
  • Worked with the support team to ensure service level requirements are exceeded
  • Worked with customers to ensure that contractual services are provided
  • Responsible for the supervision of the customer service staff
  • Responsible for the recruitment and training of customer service representatives
  • Participated at Fiera Oro Vicenza e JCK jewelry show at Las Vegas 2007

Manager

Il Fornaio restaurant
01.1993 - 01.2007
  • Twelve years of experience supervising all phases of FOH operations, including staff, and vendor relationships
  • Developed and implemented operational procedures to increase efficiency
  • Hired staff, scheduled, motivated, and supervised staff
  • Implemented training courses for new recruits—speeding profitability
  • Forecasted budget for the restaurant
  • Increased employees and guests’ safety by maintaining meeting and lectures
  • Purchased wine, liquor, Chinaware and paper supplies
  • Awards: Best employee of the year 1998
  • Best Manager of the year 1999

Director of sales and marketing

International Business Services
01.1999 - 01.2001
  • In charge of marketing and promotion of Italian clothing products in US
  • Managed an annual sale of $ 500,000
  • Developed and maintained key relationships and contracts
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
  • Improved customer service based on client feedback through the development of new policies and procedures

Education

Bachelor’s Degree - Business Administration, International Business

CSUN University
Northridge, CA
06.1999

Skills

  • Excellent knowledge of health care finance analysis
  • Good analytical logic
  • Excellent planning and problem-solving skills
  • Proficient with spreadsheet

Languages

English, Persian, Italian
References available upon request

Timeline

Shift supervisor and Bar Manager

Tux Pizzeria
07.2018 - 01.2025

English Tutor, Freelance Translator

Freelance
01.2011 - Current

Office manager and surgical coordinator

Farzad Eye Institute
01.2007 - 06.2018

Director of Customer Service

IJG (Italian Jewelry Guild)
01.2007 - 01.2010

Freelance translator

Creative Circle
01.2006 - 01.2011

Director of sales and marketing

International Business Services
01.1999 - 01.2001

Manager

Il Fornaio restaurant
01.1993 - 01.2007

Bachelor’s Degree - Business Administration, International Business

CSUN University
Mariam Bashkoei