Mariam Bashkoei
Abano Terme
Summary
To obtain a position in a professional environment where I can use my management, Customer service, sales and PR skills.
Overview
32
32
years of professional experience
Work History
English Tutor, Freelance Translator
Freelance
01.2011 - Current
- Translated texts from Italian, Persian to English and vice versa
- Implemented and ran activities in English for a group of children/ adults
- Prepared daily English lesson plans to help students prepare for their school / work
Shift supervisor and Bar Manager
Tux Pizzeria
07.2018 - 01.2025
- Developed and implemented operational procedures to increase efficiency
- Hired staff, scheduled, motivated, and supervised staff
- Purchased wine, liquor and other bar materials
Office manager and surgical coordinator
Farzad Eye Institute
01.2007 - 06.2018
- Scheduled surgeries, followed up with patients, billed insurances and followed up with payment collections
- Responsible for the effectiveness of care services of laboratory, radiology, medical record department and pharmacy
- Performed administrative duties
- Conducted patient interviews to elicit registration of information
- Collected, stored and retrieved patients’ data
- Responsible for managing case load of about 30 to 40 patients
- Provided information and consolation regarding the health and wellness of patients
- Overseeing the maintenance and purchase of office supplies and equipment
Freelance translator
Creative Circle
01.2006 - 01.2011
- Translated texts from Italian, Persian to English and vice versa
Director of Customer Service
IJG (Italian Jewelry Guild)
01.2007 - 01.2010
- Followed-up with clients to determine satisfaction
- Escalation and follow-up of cases requiring further action
- Worked with the support team to ensure service level requirements are exceeded
- Worked with customers to ensure that contractual services are provided
- Responsible for the supervision of the customer service staff
- Responsible for the recruitment and training of customer service representatives
- Participated at Fiera Oro Vicenza e JCK jewelry show at Las Vegas 2007
Manager
Il Fornaio restaurant
01.1993 - 01.2007
- Twelve years of experience supervising all phases of FOH operations, including staff, and vendor relationships
- Developed and implemented operational procedures to increase efficiency
- Hired staff, scheduled, motivated, and supervised staff
- Implemented training courses for new recruits—speeding profitability
- Forecasted budget for the restaurant
- Increased employees and guests’ safety by maintaining meeting and lectures
- Purchased wine, liquor, Chinaware and paper supplies
- Awards: Best employee of the year 1998
- Best Manager of the year 1999
Director of sales and marketing
International Business Services
01.1999 - 01.2001
- In charge of marketing and promotion of Italian clothing products in US
- Managed an annual sale of $ 500,000
- Developed and maintained key relationships and contracts
- Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
- Improved customer service based on client feedback through the development of new policies and procedures
Education
Bachelor’s Degree - Business Administration, International Business
CSUN University
Northridge, CA06.1999
Skills
- Excellent knowledge of health care finance analysis
- Good analytical logic
- Excellent planning and problem-solving skills
- Proficient with spreadsheet
Languages
English, Persian, Italian
References available upon request
Timeline
Shift supervisor and Bar Manager
Tux Pizzeria
07.2018 - 01.2025
English Tutor, Freelance Translator
Freelance
01.2011 - Current
Office manager and surgical coordinator
Farzad Eye Institute
01.2007 - 06.2018
Director of Customer Service
IJG (Italian Jewelry Guild)
01.2007 - 01.2010
Freelance translator
Creative Circle
01.2006 - 01.2011
Director of sales and marketing
International Business Services
01.1999 - 01.2001
Manager
Il Fornaio restaurant
01.1993 - 01.2007
Bachelor’s Degree - Business Administration, International Business
CSUN University
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