Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Permesso Di Soggiorno
Training
Timeline
Hi, I’m

Maria Paula Valencia Mejía

Milan
Maria Paula Valencia Mejía

Summary

Customer-oriented and dynamic professional with 15+ years of experience providing customer service as stewardess in airline industry. Demonstrated success at curating excellent customer experiences with ability to leverage communication and relationship building skills. Talented at welcoming clients, overseeing checking in/out processes, responding to requests, and providing additional information. Fluent in Spanish, English, and Italian with intermediate knowledge of German. Track record of proactively leveraging problem-solving skills with excellent situational awareness and attention to detail.

Overview

19
years of professional experience

Work History

Emirates Airlines | Malaysia Airlines

Senior Flight Stewardess Premium Cabins

Job overview

  • Managed customer service for up to 50 passengers including gold/platinum members and business class passengers while facilitating comfort and safety
  • Oversaw boarding processes, monitored cabin, and prepared/served refreshments in compliance with business regulations and industry best practices
  • Provided support in Spanish along routes to/from Madrid, Mexico, and Buenos Aires
  • Successfully delivered detailed and individual customer services while maintaining satisfaction.

Check in Agent and Ramp Agent SEA Airports Malpensa

Customer Service Agent
01.2023 - Current

Job overview

  • A customer service agent handles a full range of functions directly with passengers as they are embarking on their journey
  • The two main job roles include working at the check-in counters and the gates for departures and arrivals
  • At the check-in counters, the customer service agent processes the incoming passengers, checks required IDs, print boarding passes, and tag their luggage
  • At the boarding gates, the customer service agent makes boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation
  • This position requires standing and walking for the majority of the shift
  • Escorted cabin crew and UMRS thought immigration and assisting boarding with various airlines
  • A Ramp Agent is a professional responsible for under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks
  • They work in a team to ensure the smooth safety and secure operation and timely departure of aircraft
  • Also oversees various tasks related to aircraft operations, such as guiding aircraft to and from gates, parking them, loading and unloading luggage and cargo, and performing cabin maintenance services
  • They work as part of a team to ensure that aircraft run on time and that baggage handling and other ground services are carried out efficiently.

Moncler Italy

Brand Ambassador
01.2021 - 01.2022

Job overview

  • Client services for UK and European Markets
  • Management and processing of data for sales campaign
  • Extraction, insertion and modification of orders
  • Management of post-sales campaign activities
  • Order portfolio control
  • Creation of customer data
  • Intercompany support
  • Control of the operativity of the international and regional Client Service
  • Reporting
  • Creation and maintenance of the bug ticketing
  • Update of the Client service procedure following general guidelines
  • Ability archiving results through influence and problem solving, handling difficult and high-pressure situations and Omnichannel solutions
  • Client assistance over the phone, e-mail and chat service online.

Sixt Rent a car

Customer Service Agent
01.2022 - 01.2022

Job overview

  • Deliver exceptional customer service while selecting the perfect choice of luxury car for clients around the world and provide accurate info and take detailed and timely records of damages, gas volume and so on
  • Welcome all customers as they arrive on the lot
  • Ask about their experience with Sixt, recording feedback to improve future rental experience
  • Make sure customers have all personal belongings from the vehicle
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use proper statement to determine if vehicle is being returned with full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Provide information regarding transportation to the airport terminal if applicable
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions including direct sunlight, rain, heat or cold
  • Perform other job duties as assigned to meet the business needs
  • Built a rapport with Clients to WIN WIN situation
  • Call clients all over the world to ensure they were satisfied with the luxury car
  • Pick up and drop off of the car.

Emirates Airlines

Senior Leading Stewardess in Premium Cabins
01.2005 - 01.2020

Job overview

  • Oversaw cabin operations while offering customer service to high profile clients in first class cabin in addition to Captain and First Officer
  • Conducted pre-flight checks on equipment, stock, and sanitation
  • Greeted/guided passengers to seats, took refreshment orders, and prepared/served both food and beverages
  • Performed presentation on safety, security, and emergency procedures.

Education

Universidad del Valle de Mexico

Bachelor's in Marketing & Communications

University Overview

Skills

  • Customer Service
  • Cabin Operations
  • Complaint Resolution
  • Problem Solving
  • Regulatory Compliance
  • Greeting Customers
  • Merchandise Management
  • Leadership Team player
  • Resource Management
  • Relationship Building
  • Safety & Security Management
  • Situational Awareness
  • Strong leadership abilities
  • Exceptional customer service
  • Passenger Assistance
  • In-flight safety expertise
  • Flexible Work Schedule
  • Food and Beverage Service
  • Professional Appearance
  • Sales and Upselling
  • Multilingual Proficiency
  • Cross-cultural understanding
  • Fine dining etiquette
  • Flight procedure familiarity
  • Adaptability in crisis
  • International travel experience
  • Advanced First Aid Knowledge
  • Menu presentation mastery
  • VIP passenger handling
  • Cabin crew management
  • Strong Work Ethic
  • Verbal and written communication
  • Cleanliness and sanitation
  • Guest Services
  • Safety Procedures
  • Hospitality service expertise
  • Emergency Situations Management
  • Training and coaching
  • Emergency Care
  • Food and beverage preparation
  • Crew Coordination
  • Public Speaking
  • First Aid
  • Flight safety
  • Schedule Management
  • Interpersonal communications
  • Passenger safety management
  • Issue Resolution
  • Relationship Management
  • Emergency Procedures
  • Cultural Awareness
  • Emergency Response
  • Emergency Response Coordination
  • Sales expertise
  • Business class service
  • Team Oversight
  • Conflict Mediation
  • Airline Operations
  • Preflight briefings
  • Aviation regulations
  • Brand Promotion
  • Marketing
  • Equipment Oversight
  • Team Collaboration
  • Team Leadership
  • Creative Thinking
  • Decision-Making
  • Detail Oriented
  • Data Entry
  • Evacuation Procedures
  • Beverage Service
  • Speech Clarity
  • Negotiation Tactics
  • Passenger Behavior Monitoring
  • Aircraft Safety Checks
  • Emergency Evacuation
  • Safety Demonstrations
  • Aircraft Emergency Reports
  • New Hire Coaching
  • Ticket Checks

Websites

Personal Information

Personal Information
  • Passport Number: Mexican Passport
  • Date of Birth: 02/15/73
  • Gender: Female
  • Nationality: Mexican
  • Driving License: B
  • Marital Status: Married

Permesso Di Soggiorno

Permesso Di Soggiorno
Italian permesso di soggiorno

Training

Training
  • Catering, Emirates Training College Peer Support workshop
  • Emergency Procedures, Emirates Training College
  • First Aid Safety, Emirates Training College
  • PNL Coaching, Escuela Superior de PNL Edmund Velasco
  • Photo Reading & Future Mapping, Learning Strategies Corporation Paul Scheele
  • Face Reading, Jean Haner Kripalu Centre
  • Chinese Medicine, Jean Haner Kripalu Centre
  • Qi Gong master's degree, Marisa
  • Emphaty Techniques for Aviation & Customer Service Industry, Emirates Training College Microsoft Suit (Word, PowerPoint, Excel, Pancake), Universidad de BCN
  • SEA Safety Airside safety plus initial Dangerous course and RMP for passengers with special needs
  • Antincendio Teoria e Prattica attivita di livello 3, Sicurezza Aeroportuale Categoria A7 A6 A8 A13 A15
  • Formazzione Adetto Rampa

Timeline

Customer Service Agent
Check in Agent and Ramp Agent SEA Airports Malpensa
01.2023 - Current
Customer Service Agent
Sixt Rent a car
01.2022 - 01.2022
Brand Ambassador
Moncler Italy
01.2021 - 01.2022
Senior Leading Stewardess in Premium Cabins
Emirates Airlines
01.2005 - 01.2020
Senior Flight Stewardess Premium Cabins
Emirates Airlines | Malaysia Airlines
Universidad del Valle de Mexico
Bachelor's in Marketing & Communications

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Maria Paula Valencia Mejía