Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
MARIA SHARMINE RAMOS

MARIA SHARMINE RAMOS

ROME

Summary

Proven ability to maintain high customer satisfaction, demonstrated at Romoli Hotel by enhancing visitor experiences and resolving issues efficiently. Adept in multitasking and fluent in English and Italian, I excel in fast-paced environments, ensuring operational excellence. My commitment to teamwork and exceptional time management skills drive positive outcomes and workplace harmony.

Overview

10
10
years of professional experience

Work History

Receptionist

Romoli Hotel
07.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helping the clients with information they needed
  • Managing reservations
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Effectively managing phone calls, emails, and walk-in clients.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

COLF/HELPER

CARLA TOMASI
02.2015 - 11.2023
  • Performed manual labor and random jobs to help my employer and everyone that is coming
  • Multitasking
  • Serving and taking good care of people
  • Being patient and understanding all the time
  • Mindfulness
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.

Assistant Pastry Chef

EDEN CAFE PASTICCERIA
01.2023 - 07.2023

•Maintaining the cleanliness of the work place

• Dealing with customers

• Following the Hygiene Procedures and Protocols

•Controlling the ingredients and always making sure that everything is safe

•Preparing the and baking the product

•Always making sure to meet the clients expectations

Education

Bachelor Of Science In Business Administration - Human Resources Development

NEW ERA UNIVERSITY
MANILA PHILIPPINES
2025

High School Degree -

Batangas State University-Nasugbu
Batangas, Philippines
2014

Skills

  • Fluent in English
  • Can communicate in Italian
  • Quick learner
  • Great at Multitasking
  • Willingness and eagerness to learn
  • Teachable
  • Able to work under pressure
  • Loves to work with team
  • Time Management
  • Helpful
  • Genuinely caring with people
  • Loves to serve
  • Patient and Understanding

Timeline

Receptionist

Romoli Hotel
07.2024 - Current

Assistant Pastry Chef

EDEN CAFE PASTICCERIA
01.2023 - 07.2023

COLF/HELPER

CARLA TOMASI
02.2015 - 11.2023

Bachelor Of Science In Business Administration - Human Resources Development

NEW ERA UNIVERSITY

High School Degree -

Batangas State University-Nasugbu
MARIA SHARMINE RAMOS