Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Erasmus experience
Generic
Maria Sofia  Pacheco

Maria Sofia Pacheco

Summary

Dynamic and highly motivated professional with extensive experience in the kitchen industry, with a strong focus on operations management, customer support, and solution-oriented sales. Skilled in designing customized solutions that align with client needs, market trends, and business objectives.
Known for a sharp commercial mindset, strong problem-solving abilities, and a consistent track record of delivering results. Thrives in fast-paced environments and performs well under pressure, maintaining high standards of precision, efficiency, and service quality.
A goal-driven team player with excellent communication skills and a proactive approach to challenges, committed to ensuring customer satisfaction and continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Commercial Employee

Concreta Cucine
05.2016 - 06.2025
  • Complete order management to ensure delivery within the specified lead times and according to the client's requirements.
  • Sales and technical support for various retail locations throughout Italy.
  • Active use of the phone and Microsoft Office suite. Use of the 3Cad Evolution graphic program for kitchen design and input. Use of the management software Galileo and Essenzia.

Restaurant Waitress

Ristorante Belvedere
12.2015 - 04.2016
  • Organization of the dining area and table arrangement.
  • Maintaining a neat, clean, and professional appearance.
  • Demonstrating polite and professional behavior towards customers to encourage inquiries and orders.

Education

High school diploma. - Language high school

Liceo Città Di Piero
Sansepolcro
06.2014

Bachelor's degree - Languages for intercultural communication

Università Degli Studi Di Siena
Siena

Skills

  • Results-driven
  • Goal-oriented mindset
  • Commercial attitude
  • Efficient execution
  • Analytical problem-solving

Certification


  • B2 First Certificate, Cambridge Institute
  • Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Timeline

Commercial Employee

Concreta Cucine
05.2016 - 06.2025

Restaurant Waitress

Ristorante Belvedere
12.2015 - 04.2016

High school diploma. - Language high school

Liceo Città Di Piero

Bachelor's degree - Languages for intercultural communication

Università Degli Studi Di Siena

Erasmus experience

In 2023 i participated in the Erasmus exchange program from my University, in Alicante, Spain. Spending a semester abroad to study and experience a different academic and cultural environment. 

This opportunity allowed me to improve my language skills, adapt to new situations, and work effectively in multicultural teams.
It also strengthened my problem-solving abilities, independence, and open-mindedness.
The experience had a positive impact on both my personal and professional life, teaching me how to manage challenges, communicate across cultures, and stay organized in a dynamic environment.
It also broadened my international outlook and helped me become more flexible and confident in new contexts.



Maria Sofia Pacheco