MARICA BODEI

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Streamlined after sales processes for improved efficiency and reduced wait times.
• Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
• Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
• Maintained inventory for back-office supplies, computers and work-stations.
• Received purchase orders and processed invoices for payment.
• Organized office operations, leading daily activities and controlling correspondence.
• Improved employee and client retention rates through active communication and problem-solving efforts.
• Organized and updated databases, records and other information resources.
• Coordinated office events, seminars and meetings for staff and clients.
• Created organized filing system to manage department documents.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Completed bi-weekly payroll for 7 employees.
• Enhanced customer satisfaction by promptly addressing and resolving B2B client inquiries and concerns.
• Streamlined communication with clients by effectively managing a high volume of inbound calls, emails, and messages.
• Maintained a high level of professionalism and empathy when dealing with challenging customer situations or complaints, ensuring satisfactory resolutions were achieved for both the client and the company.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced customer experience by optimizing product listings and regularly updating content.
• Streamlined order processing for increased efficiency and timely delivery of products.
• Collaborated with marketing team to create targeted email campaigns, boosting sales and customer engagement.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
• Implemented effective social media strategies to promote brand awareness and drive traffic to the e-commerce platform.
• Added, updated and removed product from e-commerce systems.
• Coordinated and drove e-commerce and social media platforms.
• Managed customer service inquiries and complaints for customer satisfaction.

• Enhanced visitor experiences by providing accurate and engaging information about local attractions and events.
• Boosted tourism revenue for the area by creating compelling promotional materials highlighting key destinations.
• Established strong relationships with local businesses to promote their services to tourists, increasing overall customer satisfaction.
• Developed a comprehensive database of regional attractions, ensuring up-to-date and accurate information for visitors.
• Assisted travelers in planning customized itineraries, resulting in memorable vacation experiences and positive feedback.
• Increased awareness of lesser-known attractions through targeted marketing efforts, leading to improved visitation rates.
• Organized special events and tours for visitors, showcasing the unique aspects of the region''s culture and history.
• Streamlined office operations by implementing efficient organizational systems, allowing for quicker response times to inquiries.
• Collaborated with other Tourist Information Officers to create a cohesive brand identity for the region''s tourism industry.
• Provided exceptional customer service through attentive listening and thoughtful recommendations tailored to individual preferences.
• Conducted thorough research on local attractions, ensuring an extensive knowledge base to draw from when assisting tourists.
• Maintained a clean, inviting office space that welcomed visitors and provided easy access to informational resources.
• Cultivated partnerships with nearby accommodation providers, facilitating seamless booking processes for tourists seeking lodging options.
• Utilized social media platforms effectively to engage with potential visitors and showcase highlights of the region''s offerings.
• Generated interest in off-season activities by developing targeted marketing campaigns geared towards specific traveler demographics.
• Trained new team members on best practices for providing outstanding service within tourist information offices.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Demonstrated superior professionalism while interacting with customers and vendors.

• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Used computer software to store and retrieve data.
• Checked for accuracy by verifying data and records.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

• Boosted team productivity by implementing efficient division workflows and processes.
• Established a positive work environment that fostered teamwork and collaboration among team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Enhanced department efficiency by streamlining filing systems and organizing office materials.
• Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
• Reduced errors in data entry tasks by implementing a double-check system for accuracy.
• Managed schedules and calendars for multiple supervisors, increasing punctuality and attendance at important meetings.
• Coordinated travel arrangements for team members, resulting in hassle-free business trips and reduced expenses.
• Improved interdepartmental communication by creating a centralized email distribution list for relevant updates and announcements.
• Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Provided administrative support with accurate document preparation and data entry.

• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
• Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Entered and updated sensitive customer information during check-ins and room changes.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

• Boosted customer satisfaction levels with efficient handling of inquiries, complaints, and feedback.
• Devised creative content for social media platforms, increasing engagement rates and online brand presence.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Enhanced brand visibility by coordinating promotional events, trade shows, and advertising campaigns.
• Streamlined internal communication processes to improve interdepartmental collaboration on projects and initiatives.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Support fam trip organized for media and TO

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• I was part of the sporting and entertainment team for hotel guests.
• Collaborated with sports and entertainment event management team to create memorable moments for guests, resulting in increased positive feedback.

Summer job abroad to learn how to be more independent and improve English

• Supported bartenders with essential tasks, resulting in more efficient bar operations.
• Assisted with opening and closing procedures, maintaining a clean and organized workspace.