MARIEANNE HENRIETTA FLORENTINE
MAHE
Profilo professionale
Accomplished Reservation Supervisor with an over 09 years’ experience in Managing over 50 Large Accounts for a Top Destinations Company (Creole Travel Services Seychelles). Accomplished Reservations and Marketing Manager. Accomplished District Administrator and Regional Chair from June 2021 Ongoing, with Outstanding Performance Certificate for 2 years Consecutively.
Panoramica
25
25
years of professional experience
Esperienza lavorativa
District Administrator and Regional Chair
2021.06 - 2026.06
- My role entails of Administrating a District and Community by implication of various community based projects.
- Liaising with different Ministries to facilitate services.
- Working and keeping a Health relationship with different private partners to ensure continuous interest and participation in District Based project and Activities.
- As regional Chair overseeing other District that falls within my region to ensure proper training of staff where there is lack.
- Promotes team work and Leadership.
Reservation and Marketing Manager
Private Island Resort
2017.01 - 2026.06
- Promoting the property, conduct site inspections.
- Process booking.
- Meet up with clients at the Airport.
Reservation Specialist
North Island
2020.02 - 2021.02
International Reservations Supervisor
Creole Travel Services
2008.01 - 2017.01
- I handle, and same time oversee the Italian/Scandinavia/Russian/Online/America/India Markets
- Organizing their clients Holiday to Seychelles. Practically selling Seychelles as destination.
- Supervising work of Reservation Agents that falls under one's responsibility and guiding them to up selling products.
- Liaising with Internal and External Customers, suppliers. Hotels, Guest Houses.
- Make monthly reports on Targets accomplished.
- Conduct Trainings with fellow Agents on how to up sale bookings.
- Conduct Site Inspections of on Hotels and Guest Houses, liaising with Hotels on Allocations.
- Liase with Local Operators and International Operators. Ensure that new information’s, new images, changes are communicated on a timely basis to all internal and external customers.
- Get in new Business from all over the world.
- Liaise with STB and Local DMC’s.
- Ensure the Guest questionnaire are being summarized into reports and updated on system.
- Replacing the Guest Relation Manager to supervise support staff, such as cooks and housekeepers, and direct their daily duties keeping track of lodging inventory and cleanliness.
- Maintaining records of incoming and outgoing guests, double-checking guest house maintenance work, and attending to guests' personal requests to ensure that the Hotel runs efficiently.
Housing and Loan Officer
MLUH
2001.12 - 2003.12
- Liaising with clients. Doing site Inspections. Compiling reports. Making recommendations
Istruzione
Certificate - Community Studies
2001-01
0 Levels GCSE - History, Combine Science, Mathematics, French, English
Seychelles Polytechnic School of Foundations
1999-01
Certificate - Advance Leadership Programme on Public Policy and Governance
Competenze
- Fluent in English, French and Italian
- Clients Related
- Computer Literate Excel and Outlook
- Creative Problem Solving
- Very Good Communication Skills
- Very Good in Accounting
- Customer Services
- Clients Acquisition
- Team Worker
- Very efficient in delivering very good results
- Marriott Trained
References
Available on request
Hobby e interessi
Travelling around Europe helped develop my communication skills through meeting a variety of people, Reading and doing Kickboxing, Continuous online Free courses
Cronologia
District Administrator and Regional Chair
2021.06 - 2026.06
Reservation Specialist
North Island
2020.02 - 2021.02
Reservation and Marketing Manager
Private Island Resort
2017.01 - 2026.06
International Reservations Supervisor
Creole Travel Services
2008.01 - 2017.01
Housing and Loan Officer
MLUH
2001.12 - 2003.12
Certificate - Advance Leadership Programme on Public Policy and Governance
0 Levels GCSE - History, Combine Science, Mathematics, French, English
Seychelles Polytechnic School of Foundations