Marija Stanisic
Milan
Summary
Motivated and hardworking student with part-time work experience and strong knowledge of core academic fields. Detail-oriented, communicative, and creative, with excellent organizational and interpersonal skills. Eager to contribute effectively to company goals in any capacity. Resourceful team player with hands-on experience in social media platforms and digital communication.
Overview
4
4
years of professional experience
Work History
Intern
Therapsy
04.2025 - Current
- Wrote weekly articles for the Therapsy online blog, talking about different topics regarding mental health and psychology.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Further developed cognitive thinking and creativity through completing assigned tasks.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Reservation Agent and Customer Support Assistant
Montenegro Sea Pearl Apartments
06.2023 - 09.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Volunteer
Gymnasium "Slobodan Skerovic"
09.2021 - 06.2023
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Improved literacy rates with weekly volunteer tutoring sessions.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Helped children of minority and prejudiced groups in the community to learn and keep up with school obligations, offering them emotional support at the same time.
Education
High School Diploma -
Gymnasium "Slobodan Skerovic"
09.2025
Elementary Music School Diploma - undefined
Music School "Vasa Pavic"
01.2020
Bachelor's Degree - Psychology
Universita Cattolica Del Sacro Cuore
Milano07-2027
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Computer skills
- Team collaboration
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
LANGUAGE SKILLS
Mother tongue(s): Montenegrin
Bilingual or Proficient (C2)
Other language(s)
English
Advanced (C1)
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
German
Upper intermediate (B2)
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Italian
Elementary (A2)
LISTENING A2 READING A2 WRITING A2
Elementary (A2)
SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2
Elementary (A2)
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Publications
- Workshops on the various topics from Psychology Field
- [ Montenegro, 2022 – 2022 ]
- Workshop " Young psychologists for the youth". During a period of 2 months, I have participated in various workshops where I've learned about different topics: psychological tests, organizational psychology, behavioural psychology, psychology in educational institutions, etc.
Hobbies and Interests
English Language Course, Attended English Language School from the 3rd grade of Elementary School to the 1st grade of High School., German Language Course, Attended German Language School from the 6th grade of Elementary School to the 2nd grade of High School., Skiing, I have been skiing since I was 7.
Timeline
Intern
Therapsy
04.2025 - Current
Reservation Agent and Customer Support Assistant
Montenegro Sea Pearl Apartments
06.2023 - 09.2024
Volunteer
Gymnasium "Slobodan Skerovic"
09.2021 - 06.2023
Elementary Music School Diploma - undefined
Music School "Vasa Pavic"
High School Diploma -
Gymnasium "Slobodan Skerovic"
Bachelor's Degree - Psychology
Universita Cattolica Del Sacro Cuore
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