MARIKA RITI
ROMA
Summary
Knowledgeable airport services professional with 2+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
13
13
years of professional experience
Work History
Airport Passenger Service Agent
AEROPORTI DI ROMA
07.2022 - 10.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
Administrative Manager
D'ANGELO
01.2016 - 04.2022
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Verified customer information for orderly, up-to-date online systems.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved office operations by automating client correspondence, record tracking and data communications.
Administration Officer
TRACK SERVICE SRLS
12.2012 - 01.2016
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managers and customers through regular communication and assistance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
Secretary Coordinator
POMEZIA GAS
08.2010 - 09.2012
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
High School Diploma -
NICOLA GARRONE ISTITURE OF TOURISM
ROMA06.2009
Skills
- Organization
- Self-Motivated
- Teamwork and Collaboration
- Multitasking Abilities
- Verbal Communication
- Active Listening
- Passenger Assistance
- VIP Support
- Flexible and Adaptable
- Problem-Solving
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Airport Passenger Service Agent
AEROPORTI DI ROMA
07.2022 - 10.2023
Administrative Manager
D'ANGELO
01.2016 - 04.2022
Administration Officer
TRACK SERVICE SRLS
12.2012 - 01.2016
Secretary Coordinator
POMEZIA GAS
08.2010 - 09.2012
High School Diploma -
NICOLA GARRONE ISTITURE OF TOURISM
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