Summary
Overview
Work History
Education
Skills
Certification
Timeline
Marilisa Bonomo

Marilisa Bonomo

PA

Summary

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist

centro lionese
04.2019 - 05.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

Dressmaker

La sartoria
01.2017 - 02.2018
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
  • Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment.
  • Determined appropriate repair solution based on garment damage to employ proper tools or equipment.

Shop Assistant

Ludicreamoda
04.2015 - 01.2016
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Helped customers find merchandise and assisted with sizing and accessories.

Call Center Operator

marketing managment
02.2012 - 03.2015
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Call Center Operator

Sun Communication service srl
02.2010 - 03.2010
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Istituto Di Istruzione Superiore Virgilio , Mussomeli
07.2005

Skills

  • Medical Information Software
  • Referral Verification
  • Bookkeeping Support
  • Patient Callbacks

Certification

- Eipass 7 moduli user

-Corso inglese Cefpas

-Corso Dattilografia digitale

Timeline

Medical Receptionist - centro lionese
04.2019 - 05.2020
Dressmaker - La sartoria
01.2017 - 02.2018
Shop Assistant - Ludicreamoda
04.2015 - 01.2016
Call Center Operator - marketing managment
02.2012 - 03.2015
Call Center Operator - Sun Communication service srl
02.2010 - 03.2010
Istituto Di Istruzione Superiore Virgilio - High School Diploma,

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Marilisa Bonomo