Marina Bonifazio
Livorno
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Organized successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Contract Management Supervisor, EU
Trina Solar
02.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Coordinates the project execution with the relevant counterparts of customer and provide to the customer regular updates on the project status.
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple project
- Ensure that all projects are delivered on-time, within scope and within budget
- Develop a detailed project plan to monitor and track progress
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Senior Sales Operations Analyst
CCH Tagetik - Wolters Kluwer
09.2021 - 12.2022
- Supports sales representatives and channel partners in sales operations areas such as customers quotes, sales information management, product training and financing
- Prepares sales forecasts and collects and analyzes data to evaluate sales goals and other sales information
- Conducts analysis and prepares reports regarding information such as order status, sales results, leads, sales quotas, and sales representative earnings
- Researches and evaluates current economic conditions that may affect the organization's ability to sell its products or services in the marketplace
- Works with customers on behalf of sales representatives in areas such as facilitating customer access to various resources and responding to nontechnical questions
- Provide insights and recommendations to advise local sales leadership on forecasting and strategic decisions
- Support Account Executives on strategic deals, providing guidance on sales strategy, Intercompany communication, references, RFPs, internal processes, sales presentations, sales technology, SFDC SalesForce support, pricing and contract negotiation
- Keep alignment with the Global Sales Operations to shape the vision and optimize sales execution
- Assist on Sales Leadership with Forecast Accuracy to help ensure consistent performance and alignment with Corporate Leadership
- Coordinate the collaboration between global Sales and the extended local teams to drive strategic initiatives (Marketing, Partners, Inside Sales, Customer Success, Presales, Consulting services).
Customer Service Representative / Export accounts EMEA - SUPPLY CHAIN
GRIFOLS INTERNATIONAL S.A.
04.2017 - 08.2021
- Ensure that the highest level of customer service is provided to both internal and external customers
- Customer accounts set up and customer data management
- Monitoring product availability, product batch allocation, sales process in SAP, orders preparation, logistic organization for product delivery, shipments and transport follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing
- Provide support to technical group by managing truck stock replenishment and spare parts ordering management
- Managing customer complaints (Siebel and Service Max platform) and deviation management
- Perform and complete Company's KPIs
- Export orders management: creation of Proforma / Customs - Commercial Invoices - management of Letter of Credit communicating with relative bank - monitoring Incoterms - creation of Certificate of Origin - communicate with shipping companies regarding estimated Freight quotations, delivery times, causes for delays, the tracking of lost orders and updating of customers
- Creation of Products and Freight costs Invoices / Credit notes and communication with Finance Department to update customers Revenue Landing
- Managing internal projects to improve department's quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
GRIFOLS ITALIA S.p.A.
04.2015 - 04.2017
- Customer service representative dedicated to the Italian customers situated all around the Italian territory
- Ensure that the highest level of customer service is provided to both internal and external customers
- Customer accounts set up and customer data management
- Monitoring product availability, product batch allocation, sales process in SAP, orders preparation, logistic organization for product delivery, shipments and transport follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing
- Provide support to technical group by managing truck stock replenishment and spare parts ordering management
- Perform and complete Company's KPIs
- Communicate with Logistic office in order to ensure best delivery options
- Communicate with Sales department reporting about shipping/sales status
- Collaborate with technical department to always provide best and quicker assistance to customers in case of failures
- Collaborate with Tender office.
Customer Service Representative / Sales Assistant
AGRIUM ITALIA S.p.A.
09.2013 - 12.2014
- Assisting sales department on all the aspects related to all customers' orders as well as coordinating the sales force and couriers in their daily work to provide the best service to customers
- Collaborating with sales agents of the Italian area coordinating their work
- Creation and maintenance of orders, order scheduling onward processing (checking out all the articles available in the warehouse, communicating with the logistic department, controlling the status order until the final delivery)
- Customer data-sheet management (inserting all new customers and managing all the commissions related to trades, tax information and sales)
- Issuing credits notes for the rectification of the problems in the invoices due to deliveries and sales commissions
- Customer caring in problems related to orders and deliveries
- Working with SAP ERP.
Intern at Purchase Department
PRYSMIAN CABLES & SYSTEMS (Ex-Pirelli)
04.2013 - 09.2013
- Expediting assets purchasing and supplier's management, purchasing control, Delivery Plan, Working with SAP ERP.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Tourist Escort
Tour Operators
01.2013 - 03.2013
- Daily tour management in the group and supporting the tourist guide.
Back&Front office/Sales person
EOS Eventi&Sport
12.2012 - 03.2013
- Back & front office, receptionist, supervisor accountant.
Shop Assistant person
ZARA-Inditex Group
08.2010 - 09.2010
- Shop assistant / Customer care.
- Completed daily tasks accurately and on-time to support shop needs.
Education
Post-graduate qualification in International Commerce -
Fundación ICIL - Logistic & Supply Chain (http://www.icil.org/)
Complete master's degree in History (Literature & Philosophy) -
Universitá degli Studi di Pisa (Italy)
11.2012
Erasmus Project -
Universitat De Barcelona (Spain)
Project Management
Coursera
Online11.2023
Tourist Escort Licence -
01.2013
Skills
- Project Management
- Contract Management
- Strategic Planning
- Complex Problem-Solving
- Project Planning
- Operations Management
- Microsoft Office
- SAP ERP experience
- SALESFORCE experience
- Capability of working in group situation coordinating own work with others, very good team player Rigor, precision, punctuality, determination, integrity
Languages
Italian
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Catalan
Elementary (A2)
Personal Information
- Date of Birth: 06/08/1985
- Nationality: Italian
Affiliations
- Arts, literature, music, yoga
Croce Rossa Italiana volunteer
Volunteer on year 2008-2009
Timeline
Contract Management Supervisor, EU
Trina Solar
02.2023 - Current
Senior Sales Operations Analyst
CCH Tagetik - Wolters Kluwer
09.2021 - 12.2022
Customer Service Representative / Export accounts EMEA - SUPPLY CHAIN
GRIFOLS INTERNATIONAL S.A.
04.2017 - 08.2021
Customer Service Representative
GRIFOLS ITALIA S.p.A.
04.2015 - 04.2017
Customer Service Representative / Sales Assistant
AGRIUM ITALIA S.p.A.
09.2013 - 12.2014
Intern at Purchase Department
PRYSMIAN CABLES & SYSTEMS (Ex-Pirelli)
04.2013 - 09.2013
Tourist Escort
Tour Operators
01.2013 - 03.2013
Back&Front office/Sales person
EOS Eventi&Sport
12.2012 - 03.2013
Shop Assistant person
ZARA-Inditex Group
08.2010 - 09.2010
Post-graduate qualification in International Commerce -
Fundación ICIL - Logistic & Supply Chain (http://www.icil.org/)
Complete master's degree in History (Literature & Philosophy) -
Universitá degli Studi di Pisa (Italy)
Erasmus Project -
Universitat De Barcelona (Spain)
Project Management
Coursera
Tourist Escort Licence -
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