Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marino Silvano

Marcianise

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction and boosting bar revenue at Sa.ma.srl. Skilled in alcohol knowledge and creativity, adept at fostering loyalty through exceptional service. Demonstrated ability to manage inventory and resolve conflicts, ensuring a welcoming environment. Expert in customer service and organizational abilities, contributing to a significant increase in repeat business.

Overview

5
5
years of professional experience

Work History

Barkeeper

Sa.ma.srl.
07.2024 - Current
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean and inviting bar environment.
  • Increased overall bar revenue by skillfully promoting and upselling specialty cocktails and menu items.
  • Managed inventory effectively, ensuring optimal stock levels and minimized waste through proper rotation practices.
  • Demonstrated adaptability during high volume periods, prioritizing tasks efficiently to maintain prompt service delivery.
  • Maintained a safe and welcoming atmosphere for patrons by promptly addressing any potential issues or conflicts.

Manager of a Restaurant

Hopera on the Road
05.2023 - 06.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.

Head Waiter

Hosteria Via Trentola
09.2019 - 09.2021
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean and inviting bar environment.
  • Increased overall bar revenue by skillfully promoting and upselling specialty cocktails and menu items.
  • Managed inventory effectively, ensuring optimal stock levels and minimized waste through proper rotation practices.
  • Demonstrated adaptability during high volume periods, prioritizing tasks efficiently to maintain prompt service delivery.
  • Maintained a safe and welcoming atmosphere for patrons by promptly addressing any potential issues or conflicts.

Barman

Accadia Cafe
07.2021 - 09.2022

Education

Maturità - Umanistic

Liceo Federico Quercia
Marcianise
07.2021

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Alcohol Knowledge
  • Creativity and Innovation
  • Professional Appearance
  • Memory retention
  • Clear and effective communication
  • Liquor, beer, and wine knowledge
  • Customer service expertise
  • Organizational ability

Languages

English
Advanced (C1)
Arabic
Elementary (A2)
Spanish
Advanced (C1)
Italian
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Barkeeper

Sa.ma.srl.
07.2024 - Current

Manager of a Restaurant

Hopera on the Road
05.2023 - 06.2024

Barman

Accadia Cafe
07.2021 - 09.2022

Head Waiter

Hosteria Via Trentola
09.2019 - 09.2021

Maturità - Umanistic

Liceo Federico Quercia

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Marino Silvano