Mario Angiolicchio
Assago
Profilo professionale
Ingegnere di servizio con oltre vent'anni nel settore delle telecomunicazioni, esperto in VoIP e reti IP. Eccellente capacità analitica e di risoluzione dei problemi, con esperienza in ambienti virtualizzati VMware. Abile nel supporto tecnico e nella gestione delle relazioni con i clienti.
Panoramica
29
29
years of professional experience
Esperienza lavorativa
Partner Account Manager
NFON
06.2022 - 04.2026
- Relationship management
- Maintain regular contact with existing partners
- Build strong long-term relationships
- Resolve issues and ensure smooth collaboration
- Business development
- Help partners increase sales of the company’s products or services
- Identify new market opportunities
- Develop joint sales strategies
- Support and enablement
- Train partners on products, services, and processes
- Provide sales and marketing materials
- Support partners in key deals or negotiations
- Performance tracking
- Monitor sales performance and KPIs
- Analyze results and suggest improvements
- Ensure targets are met
- Internal coordination
- Work closely with sales, marketing, and product teams
- Share partner feedback with the company
Technical Support Professional and Delivery Activities Management
NFON Italia Srl
06.2022 - 10.2024
- Direct sales B2B
- Sales processes
- Problem solving
- Information technology
- Negotiation
- Technical support for managing tickets opened by partners and customers on the cloud services provided
- Number portability request management
- Delivery Activities Management
- Technical training on products and services
- Business communication Cloud PBX
Technical Support Engineer
NFON Italia Srl
06.2019 - 06.2022
- Assurance, testing and delivery of telephone solutions, services and platforms
- 3rd level monitoring and maintenance of BT Italia Core Network voice, mainly used in VoIP contexts (SIP and H323 protocol), in addition to the specialist support of TOF customers such as ENI, FIAT, BNL, TWINSET, etc.
- Certification, troubleshooting and management of VoIP NNI (and traditional) interconnections with the main Italian operator.
- Configuration and testing of CPE Terminal and IP-Phone SIP (SMB) Aethra, Linksys, ADB, SNOM, etc.
- Business communication Cloud PBX
Technical Support Engineer
BT, Settimo Milanese (Italy)
Settimo Milanese
05.2017 - 05.2019
- Technical assistance for a Multi-Service Solutions for Tim Brazil, Telefonica Spain, Telefonica Germany, Poland EXATEL, France Telecom and HUBONE France
- Field support and focus on escalation priorities, troubleshooting and problem solving according to defined customer SLAs.
- Experienced in VMware and KVM virtualized environment.
- Telecommunications
System Integrator & Solution Engineer
Italtel S.p.A, Settimo Milanese (Italy)
Settimo Milanese
10.1999 - 04.2017
- Certification, validation, acceptance, tender/trial and after-sales support on Softswitch CL4/CL5 and VoIP solutions, integrated multi-service networks for several customers in Italy (Telecom Italia and Fastweb) and Brazil (Tim Brasil).
- Network implementation and advisory services
- Internal interworking tests on proprietary products developed on commercial platform
- Field support for customer market and focus on escalation priorities, troubleshooting and bug fixing according to defined customer SLAs
- Telephone features covered: Basic calls and services, lawful interception, Intelligent Network, Release Mapping, CDR.
- Protocols involved in the solution: SIP, H323, ISDN POTS PSTN, H248, MGCP.
- Work Experience with: Fastweb (Italy), Telecom Italia (Italy), Tim Brasil (Brazil)
- Other tasks: Preparation of the test-parties list, testing activities, report activities, installing cards, documentation, batch configuration, analysis malfunctioning hardware and software, installation and exchange release for all devices involved the NGN network of TELECOM and FASTWEB
- Telecommunications
Technical Assistant
Italtel S.p.A, Settimo Milanese (Italy)
Settimo Milanese
04.1998 - 09.1999
- Technical assistance on personal computers and data/telephone network management
- Warehouse management regarding IT equipment.
- PC installation at the exhibition stands
- Telecommunications
Worker
Milano Finanza S.p.a in via Burigozzo (MI) - Italy
Milano
09.1997 - 03.1998
- Packaging of the produced material and activity of warehouse
- Financial Economic
Worker
Pasta Factory Rana Viganò di Gaggiano (MI) - Italy
Gaggiano
09.1997 - 03.1998
- Packaging of the produced material and activity of warehouse
- Feed
Istruzione
High School diploma - electronics and telecommunications
A. Righi di Corsico Industrial Engineering Institute
Corsico01-1997
Competenze
- Over twenty years of technical experience in Telecommunications, traditional networks to VoIP Next Generation Networks
- Experience as Service Engineer with a demonstrated history of working in the telecommunications industry Analytical skills, troubleshooting, operation and customer relationship
- I'm a member of a team of technicians involved in the post-sales support for customers both in the public sector and enterprise segment Several years of experience in voip network and IP networking
- Experienced in datacenter and VMware virtualized environment
- Extensive knowledge of Protocol and System Testing, Test Acceptance, Testing, Trial, Interoperability testing with third party network element, Technical Support processes and methods Good knowledge of IMS networks
- In March 2016 I have participated in the VMware Sphere 60 course for the installation, configuration and management of virtual machine platforms
- Specializations in VoIP architectures and involved protocols, NGN application and architectures, testing specialist, signalling protocols, customer support during product acceptance phase, network insertion, troubleshooting and day 3 technical assistance
- Strong in SIP, H323, ISDN POTS PSTN, H248, MGCP, CP/IP, HTTP protocols
- Excellent knowledge of Traditional network management systems and VOIP, traditional devices, SIP and H323, IP PBX H323 and SIP, Call Manage Cisco-Avaya-Nortel Phone, Voice Gateway, network architecture SIP and H323, Gatekeeper, Session Director, RHS, SHS, Load Balance, Media Gateway, Cisco, Acme Packet
- Operating System Windows, UNIX
- Good knowledge of VMWARE and KVM
- Experience with the application for planning, managing and executing automated tests
- Experience in Cloud PBX Services and knowledge of N hospitality, N recording and Contact Center services
- Good Capacity to interact with the colleagues and customers to solve the technical problems that emergency from the product software
Personal skills and competence
Mother tongue: Italian
Other language: English
Driving licence
Italy – A, B, K B license
Additional information
- Current Company Contract Classification: CCNL Commercial
- Sports: practice soccer, running
Cronologia
Partner Account Manager
NFON
06.2022 - 04.2026
Technical Support Professional and Delivery Activities Management
NFON Italia Srl
06.2022 - 10.2024
Technical Support Engineer
NFON Italia Srl
06.2019 - 06.2022
Technical Support Engineer
BT, Settimo Milanese (Italy)
05.2017 - 05.2019
System Integrator & Solution Engineer
Italtel S.p.A, Settimo Milanese (Italy)
10.1999 - 04.2017
Technical Assistant
Italtel S.p.A, Settimo Milanese (Italy)
04.1998 - 09.1999
Worker
Milano Finanza S.p.a in via Burigozzo (MI) - Italy
09.1997 - 03.1998
Worker
Pasta Factory Rana Viganò di Gaggiano (MI) - Italy
09.1997 - 03.1998
High School diploma - electronics and telecommunications
A. Righi di Corsico Industrial Engineering Institute