MARIO GALIETTI
Foria Di Centola
Summary
Dynamic and detail-oriented receptionist with proven expertise at Hotel Saline, excelling in guest relations and complaint resolution. Demonstrated strong organizational skills and effective time management, ensuring seamless check-in/check-out processes. Proficient in GEA Hotel software, enhancing operational efficiency while fostering positive guest experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Happy Holidays Marilleva
Mezzana,Trento, Italy
11.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managing correspondence with Italian and foreign entities, welcoming guests, managing OTAs, check-in and check-out, reservations on the management system, minor accounting tasks (receipts, invoices, cash closing).
Checking apartments upon departure to verify the condition of the accommodation. - Problem solving
- SCIDOO management use
Receptionist
Hotel Saline
Palinuro, Campania, Italy
05.2024 - 10.2024
- Professional management and resolution of any complaints in accordance with company policy.
- Guest reception, data registration, room assignment and electronic transmission of guest registration forms
- Handled cash transactions and maintained sales and payments records accurately.
- Check-in and check-out.
- Use of GEA Hotel programme for hotel management and
Mr Preno for booking management and room sales.
Receptionist
Happy Holidays Marilleva
Mezzana, Trento, Italy
11.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managing correspondence with Italian and foreign entities, welcoming guests, managing OTAs, check-in and check-out, reservations on the management system, minor accounting tasks (receipts, invoices, cash closing). Checking apartments upon departure to verify the condition of the accommodation.
- Problem solving
- SCIDOO management use
Receptionist
Hotel Saline
Palinuro, Campania, Italy
05.2023 - 10.2023
- Professional management and resolution of any complaints in accordance with company policy.
- Guest reception, data registration, room assignment and electronic transmission of guest registration forms
- Handled cash transactions and maintained sales and payments records accurately.
- Check-in and check-out.
- Use of GEA Hotel programme for hotel management and Mr Preno for booking management and room sales.
Receptionist
Hotel Saline
Palinuro, Campania, Italy
05.2022 - 10.2022
- Professional management and resolution of any complaints in accordance with company policy.
- Guest reception, data registration, room assignment and electronic transmission of guest registration forms
- Handled cash transactions and maintained sales and payments records accurately.
- Check-in and check-out.
- Use of GEA Hotel programme for hotel management and Mr Preno for booking management and room sales.
Restaurant Waiter
Duck & Waffles
London
04.2017 - 04.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
Luca Restourant
London
04.2017 - 09.2017
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Bar Waiter
Liberty London
London
11.2014 - 04.2017
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Bed and Breakfast Manager
Il Vicoletto Del Casale
Foria, Campania, Italy
06.2018 - 2022
- Commercial, managerial and administrative management
Education
High School Diploma -
Liceo Scientifico Loenardo Da Vinci
Vallo Della Lucania, Italy06-2008
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Receptionist
Happy Holidays Marilleva
11.2024 - 03.2025
Receptionist
Hotel Saline
05.2024 - 10.2024
Receptionist
Happy Holidays Marilleva
11.2023 - 03.2024
Receptionist
Hotel Saline
05.2023 - 10.2023
Receptionist
Hotel Saline
05.2022 - 10.2022
Bed and Breakfast Manager
Il Vicoletto Del Casale
06.2018 - 2022
Restaurant Waiter
Duck & Waffles
04.2017 - 04.2018
Restaurant Waiter
Luca Restourant
04.2017 - 09.2017
Bar Waiter
Liberty London
11.2014 - 04.2017
High School Diploma -
Liceo Scientifico Loenardo Da Vinci