Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
MARIO GALIETTI

MARIO GALIETTI

Foria Di Centola

Summary

Dynamic and detail-oriented receptionist with proven expertise at Hotel Saline, excelling in guest relations and complaint resolution. Demonstrated strong organizational skills and effective time management, ensuring seamless check-in/check-out processes. Proficient in GEA Hotel software, enhancing operational efficiency while fostering positive guest experiences.

Overview

10
10
years of professional experience

Work History

Receptionist

Happy Holidays Marilleva
11.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managing correspondence with Italian and foreign entities, welcoming guests, managing OTAs, check-in and check-out, reservations on the management system, minor accounting tasks (receipts, invoices, cash closing).
    Checking apartments upon departure to verify the condition of the accommodation.
  • Problem solving
  • SCIDOO management use

Receptionist

Hotel Saline
05.2024 - 10.2024
  • Professional management and resolution of any complaints in accordance with company policy.
  • Guest reception, data registration, room assignment and electronic transmission of guest registration forms
  • Handled cash transactions and maintained sales and payments records accurately.
  • Check-in and check-out.
  • Use of GEA Hotel programme for hotel management and
    Mr Preno for booking management and room sales.

Receptionist

Happy Holidays Marilleva
11.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managing correspondence with Italian and foreign entities, welcoming guests, managing OTAs, check-in and check-out, reservations on the management system, minor accounting tasks (receipts, invoices, cash closing). Checking apartments upon departure to verify the condition of the accommodation.
  • Problem solving
  • SCIDOO management use

Receptionist

Hotel Saline
05.2023 - 10.2023
  • Professional management and resolution of any complaints in accordance with company policy.
  • Guest reception, data registration, room assignment and electronic transmission of guest registration forms
  • Handled cash transactions and maintained sales and payments records accurately.
  • Check-in and check-out.
  • Use of GEA Hotel programme for hotel management and Mr Preno for booking management and room sales.

Receptionist

Hotel Saline
05.2022 - 10.2022
  • Professional management and resolution of any complaints in accordance with company policy.
  • Guest reception, data registration, room assignment and electronic transmission of guest registration forms
  • Handled cash transactions and maintained sales and payments records accurately.
  • Check-in and check-out.
  • Use of GEA Hotel programme for hotel management and Mr Preno for booking management and room sales.

Restaurant Waiter

Duck & Waffles
04.2017 - 04.2018
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Restaurant Waiter

Luca Restourant
04.2017 - 09.2017
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Bar Waiter

Liberty London
11.2014 - 04.2017
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.

Bed and Breakfast Manager

Il Vicoletto Del Casale
06.2018 - 2022
  • Commercial, managerial and administrative management

Education

High School Diploma -

Liceo Scientifico Loenardo Da Vinci
Vallo Della Lucania, Italy
06-2008

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)

Timeline

Receptionist

Happy Holidays Marilleva
11.2024 - 03.2025

Receptionist

Hotel Saline
05.2024 - 10.2024

Receptionist

Happy Holidays Marilleva
11.2023 - 03.2024

Receptionist

Hotel Saline
05.2023 - 10.2023

Receptionist

Hotel Saline
05.2022 - 10.2022

Bed and Breakfast Manager

Il Vicoletto Del Casale
06.2018 - 2022

Restaurant Waiter

Duck & Waffles
04.2017 - 04.2018

Restaurant Waiter

Luca Restourant
04.2017 - 09.2017

Bar Waiter

Liberty London
11.2014 - 04.2017

High School Diploma -

Liceo Scientifico Loenardo Da Vinci

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MARIO GALIETTI