Mario Pantano
Rotterdam
Summary
Dynamic, professional, excelling in customer relationship management and problem-solving. Demonstrated ability to enhance customer satisfaction and streamline operations, backed by strong skills in CRM software and empathy. Adept at fostering team collaboration and managing high-volume work environments with patience and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Poste Italiane S.p.a
02.2024 - 11.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Logistics Assistant
Marchon
09.2023 - 01.2024
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
Bartender
Capocollo
07.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Call Center Agent, Inbound Sales
My Best Contact
03.2017 - 04.2019
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
Education
BBA - Business Administration
Pegaso University
Palermo, Italy06-2023
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Live chat support
- Call center experience
- Conflict resolution
- Sales support
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Account administration
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
French
Elementary (A2)
Timeline
Customer Support Specialist
Poste Italiane S.p.a
02.2024 - 11.2024
Logistics Assistant
Marchon
09.2023 - 01.2024
Bartender
Capocollo
07.2020 - 09.2022
Call Center Agent, Inbound Sales
My Best Contact
03.2017 - 04.2019
BBA - Business Administration
Pegaso University
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