Mario Stefano Schirò
Rome
Summary
Strongly focused, passionate and ambitious hotelier with proven record of ability to work in high pressure environments.
Overview
11
11
years of professional experience
Work History
Front Office Manager
InterContinental Rome Ambasciatori Palace
Rome
08.2023 - Current
- Managing Reception, Guest Relations, Concierge and Doormen departments;
- Creating SOPs & procedures;
- Overview of department upselling program, including monthly reporting for payroll purposes;
- Coordinating Front Office rota, holiday planning and cost control;
- Coordinating Recruitment including induction of new employees;
- Conducting departmental meetings;
- Team management: 1-to-1 meetings, training, performance reviews, development plans;
- Providing tools for internal growth;
- Knowledge of Opera Configuration and OXI;
- Reporting to General Manager
House Manager
Mandarin Oriental Hyde Park
London
01.2022 - 08.2023
- Complaint and incident handling, delivering prompt and efficient resolution;
- Conflict management skills;
- Full and thorough knowledge of crisis management and efficient response to all crisis situations;
- First Aider;
- End of Day procedures;
- Front of House operations supervision and organization.
Assistant Front of House Manager
The May Fair Hotel
London
09.2021 - 01.2022
- Organizing and directing front of house operations;
- Standard Operating Procedures review and implementation;
- Coordinating front of house recruiting, scheduling and conducting 1 to 1 interviews;
- Managing front of house rota and payroll;
- Providing coaching and development for team members to support career progression;
- Working closely with Hotel Manager and General Manager to achieve profitability and guest satisfaction KPIs.
Assistant Reception Manager
InterContinental London - The O2
London
01.2020 - 07.2021
- Looking after team development;
- Monthly performances reviews;
- Recruitment (CVs screening, telephone and 1 to 1 interviews);
- Creating and Reviewing Standard Operating Procedures;
- Setting and monitoring weekly and monthly business targets;
- Overlooking daily operations, conveying crucial information to Reception team;
- Dealing with guest complaints delivering immediate solutions.
Reception Supervisor
InterContinental London - The O2
London
09.2018 - 12.2019
- Coordinating Front of House daily operations
- Making sure daily tasks are completed successfully
- Guiding team members to achieve personal and departmental targets
- Taking ownership of guest complaints
- Responding to guest emails
- Delivering excellent customer service
- Supporting team members on their personal development.
Hotel Receptionist
InterContinental London - The O2
London
05.2017 - 08.2018
- Welcoming guests,
- Check-In & Check-Out;
- Taking reservations by phone & walk-in;
- Taking payments, general cashier duties;
- Answering phone calls.
Hotel Receptionist
Artemisia Palace Hotel
Palermo
08.2014 - 12.2014
- Welcoming guests;
- Check-In & Check-Out;
- Taking reservations by phone & walk-in;
- Taking payments, general cashier duties;
- Answering phone calls.
Education
Hospitality Revenue & Demand Management
Les Roches
Switzerland03-2025
Hotel Receptionist Course - Hotel Industry
Reception Academy
London04.2017
Bachelor Degree - Foreign Language And Linguistics
Università Di Palermo
Palermo07.2016
Skills
- Guest focused approach
- Team management
- Training & Development
- Decision-making
- Leadership
- Meticulous and organized
- Work ethic
- Problem solving attitude
- Excellent pressure handling
- Conflict resolution
Languages
Italian: Mother Tongue
English: C2 Level
German: B1 Level
Interests
Football, Fitness, Boxing, Travelling
References
Available upon request
Timeline
Front Office Manager
InterContinental Rome Ambasciatori Palace
08.2023 - Current
House Manager
Mandarin Oriental Hyde Park
01.2022 - 08.2023
Assistant Front of House Manager
The May Fair Hotel
09.2021 - 01.2022
Assistant Reception Manager
InterContinental London - The O2
01.2020 - 07.2021
Reception Supervisor
InterContinental London - The O2
09.2018 - 12.2019
Hotel Receptionist
InterContinental London - The O2
05.2017 - 08.2018
Hotel Receptionist
Artemisia Palace Hotel
08.2014 - 12.2014
Hotel Receptionist Course - Hotel Industry
Reception Academy
Bachelor Degree - Foreign Language And Linguistics
Università Di Palermo
Hospitality Revenue & Demand Management
Les Roches