Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marisa Torres Pozo

Mijas-Costa

Summary

Dynamic retail leader with extensive experience at Max Mara España, excelling in team development and customer service management. Proven track record in maximizing sales through innovative merchandising and strategic planning. Skilled in inventory control and fostering a positive work environment, driving employee engagement and performance improvements.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Store Manager Max Mara Outlet

Max Mara España
08.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Retail Area Manager Andalucia Oriental Y Murcia

Grupo Massimo Dutti .S.A(Inditex)
03.2004 - 01.2020
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
  • Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
  • Drove sales growth with strategic planning and execution of regional promotions and marketing initiatives.
  • Achieved consistent performance improvements by setting clear expectations and monitoring KPIs closely.
  • Enhanced employee morale through regular recognition programs and fostering a positive work environment.
  • Launched successful pilot programs for new products or services that were adopted companywide.
  • Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
  • Expanded market share by identifying new business opportunities and building strong relationships with key stakeholders.
  • Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
  • Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Store Manager

Grupo Massimo Dutti S.A(Inditex)
09.2004 - 02.2005
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Training Manager

Zara Internacional(Inditex)
04.2001 - 09.2004
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Spearheaded adoption of new Learning Management System (LMS), enhancing efficiency of training delivery and tracking.
  • Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
  • Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
  • Facilitated team-building exercises that improved communication and collaboration among team members.
  • Collaborated with department heads to align training programs with organizational goals, ensuring relevancy and impact.
  • Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
  • Leveraged technology to create interactive and engaging e-learning content, making training accessible to employees across multiple locations.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

Responsable De Seccion Woman

Zara España(Inditex)
01.1999 - 08.2001
  • Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
  • Monitored [Type] production schedules and made adjustments to achieve compliance with preset timelines.
  • Boosted revenue generation capabilities by identifying untapped market opportunities and successfully penetrating them with targeted marketing efforts.
  • Optimized resource allocation by analyzing data trends, forecasting future demands, and adjusting staffing levels accordingly.
  • Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
  • Ensured compliance with industry standards and regulations through rigorous quality control measures.
  • Identified section KPIs and created measurement mechanism to track operations efficiency.
  • Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
  • Implemented process improvements that increased operational efficiency and reduced costs.

Cajera/Vendedora

Zara España(Inditex)
10.1998 - 12.1999
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Master of Science - Primer Curso En Diplomatura De Ciencias Quimicas

Universidad De Almeria (UAL)
Almeria
06-1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Employee training
  • Inventory control
  • Team building and leadership
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Operations management
  • Staff management
  • Sales expertise
  • Work Planning and Prioritization
  • Documentation and reporting
  • Strategic thinker
  • Sales strategies
  • Team development
  • Performance reviews
  • Sales analysis
  • Sales coaching
  • Maximizing profitability
  • Talent recruitment
  • Verbal and written communication
  • Team building
  • Market analysis

Certification

. Curso "Estilos de Direccion"( Inditex. Abril 2010)

. Curso "Inteligencia emocional"(Inditex. Marzo 2014)

. Curso "Seleccion por Competencias"(Inditex. Mayo 2016)

. Curso "Gestion y optimizacion del espacio comercial"(Inditex. Febrero 2017)

. Cursos de. "atencion al cliente", " conocimiento del producto"y "visial merchandising"( Inditex. Anualmente desde el 2004 al año 2020)

.Curso "Aplicacion y Practica del Coaching en las organizaciones"(Max Mara España 2024)

.Curso "Tips para conectar con clientes de Middle East"(Retail Academy by Luxe Talent)

. C1 en ingles.

Languages

English
Advanced (C1)

Timeline

Store Manager Max Mara Outlet

Max Mara España
08.2021 - Current

Store Manager

Grupo Massimo Dutti S.A(Inditex)
09.2004 - 02.2005

Retail Area Manager Andalucia Oriental Y Murcia

Grupo Massimo Dutti .S.A(Inditex)
03.2004 - 01.2020

Training Manager

Zara Internacional(Inditex)
04.2001 - 09.2004

Responsable De Seccion Woman

Zara España(Inditex)
01.1999 - 08.2001

Cajera/Vendedora

Zara España(Inditex)
10.1998 - 12.1999

Master of Science - Primer Curso En Diplomatura De Ciencias Quimicas

Universidad De Almeria (UAL)

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Marisa Torres Pozo