MARISABEL SANTAGATI
Catania
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Available for relocation. Holding pre-settled status.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Bartender
TH Hotel Terentnerhof Active Lifestyle
12.2025 - Current
- Trained and mentored junior bartenders on cocktail preparation and customer service standards.
- Developed innovative drink recipes that enhanced customer experience and increased bar sales.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Elevated guest experiences by promptly addressing concerns or complaints in a professional manner.
Bartender
AMAN Rosa Alpina
06.2025 - 10.2025
- Prepared and served a diverse range of cocktails, ensuring excellence in presentation and flavor.
- Managed inventory levels, accurately tracking supplies to minimize waste and optimize stock.
- Trained and mentored junior staff on bartending techniques and customer service standards.
- Developed seasonal cocktail menus, incorporating local ingredients to enhance guest experience.
Bartender
Le Bar Louis Vuitton
08.2024 - 11.2024
- Luxury Customer Service: Developed a deep understanding of the needs and expectations of a luxury clientele, providing personalized and impeccable service.
- Client Relationship Management: Built and maintained positive relationships with clients, creating a welcoming atmosphere, ensuring their privacy and satisfaction.
- Communication & interpersonal skills: Honed communication and interpersonal skills, interacting with an international and high-profile clientele.
- Problem-solving in a Luxury Setting: Effectively managed complex situations and unforeseen events, always maintaining a high standard of service and discretion.
Bartender
Breithorn hotel
06.2023 - 08.2024
Bartender
Louis Vuitton café LVMH
07.2023 - 11.2023
Barista
Tofana 4 star hotel
06.2022 - 10.2022
Bar manager
Vigata SA
06.2021 - 11.2021
- Managing Customer Relationship, building loyalty and handling feedback for personalized service and improved customer satisfaction.
- Handling customer complaints and resolving conflict professionally and courteously.
- Creating a welcoming and enjoyable atmosphere, providing excellent service, and ensuring customer satisfaction.
- Ability to pair food and beverages and contribute to the development of the bar menu.
- Staying-up-to-date with the latest trends in the bar industry, including new cocktail, mixology techniques, and customer preferences.
Bar manager
Trattoria testebello
12.2019 - 10.2020
- Stock Control & Inventory Management: Managing stock levels, ordering, minimizing waste, and optimizing inventory to maximize profits.
- Drove a 40% increase in bar revenue by creating and introducing a portfolio of 300+ innovative cocktails created by me and promoted as "cocktail of the day".
- Cost Control & Budget Management: Managing operational costs, monitoring budgets, analyzing profit and loss statements.
- Rota Management & Staff Scheduling: Creating efficient work schedules, managing staff holidays and absences, optimizing staffing levels during peak times.
- Licensing & Legal Compliance: Knowledge and adherence to licensing laws related to the sale of alcohol, including opening hours, licensing conditions, and age restrictions.
- Cellar Management
- Recruitment & Training
- Team Leadership & Communication
- Menu Development
Bartender
The Athenaeum Hotel & Residence
11.2019 - 12.2019
Mixologist bartender
Barnsley House
04.2019 - 11.2019
First barlady
Calice Bistro'
08.2017 - 01.2018
Bartender
Club Med luxury hotel
04.2017 - 06.2017
Bartender
Bonu' Catania
01.2017 - 03.2017
Crew member
Mc Donald's
03.2006 - 06.2016
Education
Diploma - Accounting
I.T.C. Carlo Gemmellaro
Catania07.2005
Skills
- Mixology
- Product Knowledge
- Menu Development & Pricing
- Customer service and Communication
- Sales Skills
- Bar Operations -POS system
- Time Management & Organisation
- Team player attitude
- Staff Management
- Leadership Skills
- Customer Relationship Management(CRM)
- Marketing & Promotions
- Strong multitasking
- Highly reliable
Certification
- BARTENDER DIPLOMA European bartender school (EBS) 2016 (Barcellona-Spain) May-June
- English certificate E.F. SCHOOL, Malta Feb-March 2015
LANGUAGES
English Advanced
Italian Native
PASSIONS
Exploring new culinary experiences, travel, sports.
KEY ACHIEVEMENTS
Increased Customer Satisfaction Creation of personalized cocktails based on the tastes and needs of the guests, evaluated "the best" even in luxury contexts, by demanding and international customers., Revenue Growth Achieved a 25% increase in bar revenue through strategic promotional events and upselling techniques., Efficiency Improvement Reduced bar waste by 15% and improved inventory accuracy by 10% through meticulous management., Increase Average Customer Spend Drove a 40% increase in bar revenue by creating and introducing a portfolio of 300+ innovative cocktails created by me and promoted as "cocktail of the day"
Timeline
Senior Bartender
TH Hotel Terentnerhof Active Lifestyle
12.2025 - Current
Bartender
AMAN Rosa Alpina
06.2025 - 10.2025
Bartender
Le Bar Louis Vuitton
08.2024 - 11.2024
Bartender
Louis Vuitton café LVMH
07.2023 - 11.2023
Bartender
Breithorn hotel
06.2023 - 08.2024
Barista
Tofana 4 star hotel
06.2022 - 10.2022
Bar manager
Vigata SA
06.2021 - 11.2021
Bar manager
Trattoria testebello
12.2019 - 10.2020
Bartender
The Athenaeum Hotel & Residence
11.2019 - 12.2019
Mixologist bartender
Barnsley House
04.2019 - 11.2019
First barlady
Calice Bistro'
08.2017 - 01.2018
Bartender
Club Med luxury hotel
04.2017 - 06.2017
Bartender
Bonu' Catania
01.2017 - 03.2017
Crew member
Mc Donald's
03.2006 - 06.2016
Diploma - Accounting
I.T.C. Carlo Gemmellaro