Enthusiastic, motivated individual committed to providing high-quality work and exceptional customer service. Positive, infectious personality with excellent interpersonal and relationship building skills and exceptional communication skills
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administration
Alana HealthCare
06.2022 - 01.2024
Extensive knowledge of GENIE and PracSuite software
Managed over 15 specialists administration duties per day
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Maintained a high level of confidentiality
Managed multiple specialists at a time
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
In charge of appointment books, scheduling and payments
Personal Assistant/ Private Nanny
Elisa Franze/Quintavalla
01.2024 - 12.2024
Coordinated events and functions with attention to detail ensuring successful execution.
Improved time management of the executive through effective prioritization and organization of tasks.
Adaptability to work in an ever-changing and demanding environment
Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
Deliver exceptional support through proactive diary management, coordinating appointments and schedules
Medical Receptionist
Back To Basics Chiropractic
02.2022 - 07.2022
Facilitate a large volume of incoming calls, acting as first point of contact and representing the company.
Managed multiple tasks and met time-sensitive deadlines.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Helped patients complete necessary medical forms and documentation.
Organized stock and inventory efficiently
Account Manager
Back To Basics Chiropractic
03.2022 - 07.2022
Introduced new processes to improve data analysis.
Gathered information from clients to secure accounts, verify payment and identify special requirements.
Managed banking reconciliations and monthly balance sheet statements.
Early Childhood Educator
Sydney Catholic Early Childhood Services
01.2022 - 06.2022
Nurtured supportive learning environment, often used as model for other classrooms
Follow all Education and Care Services National Law and Regulations and the National Quality Standards under the direction of the Service
Coordinator
Follow all organizational policies and procedures
Build positive relationships with children, families and other staff members
Cafe Manager
Bayvista Dessert Bar And Cafe
05.2018 - 11.2021
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Managed over 20 staff per shift whilst hosting over 500 customers per night
Trained new employees on proper protocols and customer service standards.
Trained cafe employees to consistently exceed customers' expectations and provide superior service
Grew cafe sales by effectively marketing business and improving customer relations strategies
Receptionist
Pacific Electrical
06.2019 - 11.2021
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Coordinated catering and set up conference rooms for corporate and client meetings.
Dance Teacher
Jdance Performance Studio
02.2017 - 12.2018
Choreographed countless dance numbers for school's year-end recital.
Planned, prepared and delivered lesson plans introducing students to dance techniques
Taught over 100 students
Education
Certificate IV - Business Administration
Tafe NSW
Sydney, NSW
06.2023
High School Diploma -
Riverside Girls High School
Gladesville, NSW
10.2020
Skills
Outstanding communicator who is warm and friendly
Customer Service Management
Business growth and retention
Strong attention to detail
Business Management
Mentoring
Prioritization and Time Management
Certification
Working towards Certificate IV in Business Administration
NSW Drivers License
NSW Working with children check
Certified Lash Technician
Certified Brow Technician
British Ballet graduate with high distinction
Timeline
Personal Assistant/ Private Nanny
Elisa Franze/Quintavalla
01.2024 - 12.2024
Medical Administration
Alana HealthCare
06.2022 - 01.2024
Account Manager
Back To Basics Chiropractic
03.2022 - 07.2022
Medical Receptionist
Back To Basics Chiropractic
02.2022 - 07.2022
Early Childhood Educator
Sydney Catholic Early Childhood Services
01.2022 - 06.2022
Receptionist
Pacific Electrical
06.2019 - 11.2021
Cafe Manager
Bayvista Dessert Bar And Cafe
05.2018 - 11.2021
Dance Teacher
Jdance Performance Studio
02.2017 - 12.2018
Working towards Certificate IV in Business Administration
NSW Drivers License
NSW Working with children check
Certified Lash Technician
Certified Brow Technician
British Ballet graduate with high distinction
Certificate IV - Business Administration
Tafe NSW
High School Diploma -
Riverside Girls High School
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