Mark Joseph Atienza
Pully,VD
Summary
Organized Dining Room Attendant offering 10 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Yokohama Sushi Restaurant
09.2018 - 04.2024
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Answered customer questions about food and beverage items and assisted with menu selections.
Food and Beverage Attendant
J's Hiro
04.2016 - 01.2018
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Monitored dining room inventory and replenished as necessary.
- Trained new staff members on company policies and procedures.
- Assisted with bussing tables and cleaning up spills.
- Greeted and seated guests to provide friendly and welcoming experience.
On The Job Trainning (OJT)
God Save The Food
02.2017 - 04.2017
- Supported and helped facilitate organizational growth by developing employee training plans.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Established and maintained quality control standards.
- Enhanced trainee retention by developing comprehensive and interactive training materials.
- Built partnerships with external training providers to support training goals.
- Prepared and updated training handouts, manuals and digital tutorials.
Education
Bachelor of Science - Hospitality And Restaurant Management
CAPAC Politecnico Del Commercio E Del Turismo
Milan Italy06.2016
Skills
- Staff Supervision
- Time Management
- Order Accuracy
- Performance Improvement
- Customer Relations
- Guest service
- Menu development
- Teamwork and Collaboration
- Beverage Making and Delivery
- Allergy awareness
- Kitchen Support
Languages
Italian
Advanced (C1)
English
Upper intermediate (B2)
French
Beginner (A1)
Timeline
Food and Beverage Attendant
Yokohama Sushi Restaurant
09.2018 - 04.2024
On The Job Trainning (OJT)
God Save The Food
02.2017 - 04.2017
Food and Beverage Attendant
J's Hiro
04.2016 - 01.2018
Bachelor of Science - Hospitality And Restaurant Management
CAPAC Politecnico Del Commercio E Del Turismo
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