Summary
Overview
Work History
Education
Skills
Competenze linguistiche
Disclaimer
Timeline
Generic
Marsela Hoxha

Marsela Hoxha

Tivoli Terme

Summary

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

11
11
years of professional experience

Work History

Educational Assistant

Prevenzione Ed Intervento ROMA 81
10.2021 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Supported student learning objectives through personalized and small group assistance.

Sales Assistant

Massimo Dutti
07.2019 - 09.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.

Retail Worker

Massimo Dutti
06.2017 - 07.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Train Attendant

Roma Termini - Clean Service
08.2017 - 08.2017
  • Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.

Restaurant Waiter

Roadhouse Restaurant
07.2014 - 06.2017
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Education

Uni Pass - Certificazione informatica

Uni -c.a.r.i.f. s.r.l

Corso Data Aanalyst - Informatica

AULAB

Human Sciences High School -

Poliziano
ROMA

Skills

  • Learning disabilities support
  • Relationship building
  • Goal oriented
  • Patience and empathy
  • Service quality
  • Passenger assistance

Competenze linguistiche

Italiano
Avanzato superiore
C2
Inglese
Intermedio
B1
Albanese
Bilingual or Proficient (C2)

Disclaimer

Autorizzo il trattamento dei miei dati personali ai sensi dell'art. 13 del D. Lgs. 196/2003 e dell'art. 13 GDPR (Regolamento UE 2016/679) ai fini della ricerca e selezione del personale.

Timeline

Educational Assistant

Prevenzione Ed Intervento ROMA 81
10.2021 - Current

Sales Assistant

Massimo Dutti
07.2019 - 09.2020

Train Attendant

Roma Termini - Clean Service
08.2017 - 08.2017

Retail Worker

Massimo Dutti
06.2017 - 07.2018

Restaurant Waiter

Roadhouse Restaurant
07.2014 - 06.2017

Corso Data Aanalyst - Informatica

AULAB

Uni Pass - Certificazione informatica

Uni -c.a.r.i.f. s.r.l

Human Sciences High School -

Poliziano

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Marsela Hoxha