Martina Benenati
Milan
Summary
Graduated in Tourism, with a high level of English and Spanish language, general knowledge in sociological and economic tourism field and strong motivation to grow professionally. Can rely on good organizational and time management skills. Team's attitude and excellent listening and communication skills. Always ready to learn and take on new challenges, with the willingness to apply all skills, professional and personal, acquired during the years through working and live experiences. Very passionate about traveling and discovering the world and new culture.
Overview
12
12
years of professional experience
Work History
Exchange Program Adviser
Ef
10.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Supporting candidates during the process to become au pairs
- Responsible of sales in 5 regions in Italy
- Followed up with existing customers to provide additional support and address concerns.
- A lot of team work to reach our periodic goals
Au Pair
Erika Amezcua
01.2022 - 07.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taken care of 3 kids (3, 7 and 10 y/o) on a daily routine and assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Spoke and taught english to Spanih speakers host kids
Custumer Care Specialist
Booking
09.2021 - 12.2021
- Ticket opening and collection of information necessary for the resolution of the
problems encountered by the customer - Management of incoming calls in Italian and English
- Ability to use Extranet, management system of accommodation facilities on the
Booking.com platform
Au Pair
Cultural Care Au Pair
06.2019 - 07.2021
- Partecipate to US Government sponsored program
- Taking care of 2 kids of 1 and 3 years old, on daily routine for 45h per week
- Developed creative activities to encourage physical, social and emotional growth.
Bakery Sales Assistant
Pasticceria Ranieri
11.2011 - 05.2019
- Maintained safe food handling standards at all times.
- Operated cash register
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Offered every customer exceptional service and learned regular customers' preferences.
Education
Bachelor of Science - Science of Tourism And Local Community
Università Degli Studi Di Milano-Bicocca
Milan09.2018
Skills
- Individualization
- Responsibility
- Winning others over
- Relator
- Communication
Timeline
Exchange Program Adviser
Ef
10.2022 - Current
Au Pair
Erika Amezcua
01.2022 - 07.2022
Custumer Care Specialist
Booking
09.2021 - 12.2021
Au Pair
Cultural Care Au Pair
06.2019 - 07.2021
Bakery Sales Assistant
Pasticceria Ranieri
11.2011 - 05.2019
Bachelor of Science - Science of Tourism And Local Community
Università Degli Studi Di Milano-Bicocca
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