Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martina Marchiorello Sanders

Columbus, GA

Summary

Bilingual, committed and motivated bachelor’s graduate with 3 years of experience in commercial properties and household insurance. Organized and dependable candidate eager to secure a new job position that can offer the opportunity to develop into a successful career.

Overview

4
4
years of professional experience

Work History

Prison Officer

HMP Woodhill
08.2021 - 02.2022
  • Constantly promoting pro-social behavior amongst every prisoner
  • Carrying out policies and projects within the prison grounds to reduce reoffending
  • Writing in-depth reports daily to keep record of everything happening within the unit and promptly informing prisoners of achievable targets in order to support them through their rehabilitation.
  • Escorted inmates to and from cells, court, hospitals and medical appointments conducting routine and emergency head count.

Claims Handler & Fraud Investigator

Allianz
06.2018 - 07.2021
  • Promptly dealt with an active portfolio of fraudulent claims, creating reports, following quality assurance and peer review feedback.
  • Examined claims forms, police reports, medical treatment records and physical property damage to determine insurance coverage and extent of liability with ultimate goal of creating positive outcomes for client's claims.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Trained new staff members in detection of external and internal fraud.

Customer Service handler

Securitas
02.2018 - 06.2018
  • Maintained access to, and security of, highly sensitive materials never breaching GDPR;
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Receptionist

Hotel Tyrol&Alpenhof, Seefeld
04.2017 - 08.2017
  • Answered telephonic and in-person queries related to hotel services and resolved any problems/ complaints in a capacity of over 200 rooms.
  • Greeted incoming and outgoing visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported various administrative duties by proofreading, translating (English to Italian) and invoicing.

Education

Bachelor Degree - Forensic Psychology

The Open University
06.2022

Diploma - Uniformed Public Services

Milton Keynes College
05.2018

Skills

  • Interpersonal & influencing skills
  • Attention to detail and organisational skills
  • Ability to work under pressure with excellent time management
  • Working independently as well as in a team
  • Report writing and oral communication skills
  • Analytical, entrepreneurial skills and determined to grow

Languages

Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

Prison Officer

HMP Woodhill
08.2021 - 02.2022

Claims Handler & Fraud Investigator

Allianz
06.2018 - 07.2021

Customer Service handler

Securitas
02.2018 - 06.2018

Receptionist

Hotel Tyrol&Alpenhof, Seefeld
04.2017 - 08.2017

Bachelor Degree - Forensic Psychology

The Open University

Diploma - Uniformed Public Services

Milton Keynes College

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Martina Marchiorello Sanders