Martina Maroni

Maitre D'

Pizzeria Maroni

Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Trained, coached and evaluated subordinates to raise performance to company standard.
Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Answered customer questions about hours, seating, and menu information.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Motivated staff to perform at peak efficiency and quality.
Verified prepared food met standards for quality and quantity before serving to customers.
Managed staff schedules and maintained adequate coverage for all shifts.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.