Martina Mirone

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout excursionYatch experience.

In charge of Check-in and Check-out for passengers boarding on Princess cruise ship in the port of Naples. (included their luggages)

• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Handled customer complaints to satisfy and retain guests.

• Managed registration process for passengers, maintaining accurate records and streamlining check-in procedures.
• Maintained a clean and presentable contributing to a welcoming atmosphere for guests embarking in the port of Naples.
• In charge of Check-in and Check-out for passengers boarding on cruise ships in the port of Naples. (included their luggages)