Martina Musio
Project Coordinator
Summary
I am a reliable, organized, and pragmatic professional, dedicated to achieving the best results and open to innovative approaches to tackling unexpected challenges. My international experience has enhanced my versatility and adaptability, allowing me to thrive in different contexts and group dynamics. With a proactive mindset and a constant commitment to improvement, I seek creative solutions that lead to positive results and improve overall performance.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Client Manager/ Project Coordinator
ICON plc
Barcelona
06.2022 - 12.2024
- Coordination and management of clinical research projects in the area of translation and language validation, for internal and external clients. Responsibilities include:
- Serving as the first point of contact for clients to advise on project scopes, translation/revision/validation methodologies, and feasibility
- Defining project budgets and deadlines, ensuring project success and client satisfaction.
- Coordinating tasks between project managers and linguists, ensuring clear communication and seamless project execution.
- Revision, signature validation, delivery of the translation
Account Specialist B2B
The Fork, Trip Advisor
Barcelona
10.2020 - 06.2022
- Client portfolio management: development of business relationships with partner restaurants, optimization of their presence and visibility on The Fork platform.
- Support and consultancy in onboarding new restaurant partners, ensuring the implementation of growth strategies and operational optimization
- Client retention targets through upselling and cross-selling campaigns
Trip Agent
Airbnb
Barcelona
11.2019 - 06.2020
- Troubleshooting related to the stay
- Mediation for complex issues between Host and Guest
- Complaints and Refunds Management
- Guests relocations, ensuring a smooth experience during unforeseen circumstances.
Customer Service/ Technical Support Agent
Airbnb
Barcelona
03.2019 - 11.2019
Copywriter and Translator
Ecotrade Solution Srl
Rome
10.2018 - 03.2019
- Creation and translation (English, Spanish) of promotional articles about products for the blog ‘Gli specialisti della disinfestazione'.
Assistant Manager
Melià Villaitana Resort
Benidorm
06.2018 - 10.2018
- Coordination and Supervision of the various departments and services of the 5
- Section of the Resort
- Guest experience and Complaints Management
Front and Back Office - Internship
Melià Villaitana Resort
Benidorm
04.2018 - 06.2018
- Operational administration with Opera Management Software
Education
1st Level Master Degree - Tourism Quality Management
Uniform Group
Rome, Italy02-2018
Degree - Tourism Sciences
La Sapienza University
Rome, Italy06-2016
High School Graduation - Technical Institute for Tourism
Amerigo Vespucci Institute
Gallipoli, Italy06-2012
Skills
Proficient in Microsoft Office Suite and Google Workspace
Familiar with CRM tools and digital collaboration platforms
Strategic task prioritization
Adaptability and flexibility
Fast learner
Workflow optimization
Organizational skills
Problem-solving aptitude
Excellent communication
Timeline
Client Manager/ Project Coordinator
ICON plc
06.2022 - 12.2024
Account Specialist B2B
The Fork, Trip Advisor
10.2020 - 06.2022
Trip Agent
Airbnb
11.2019 - 06.2020
Customer Service/ Technical Support Agent
Airbnb
03.2019 - 11.2019
Copywriter and Translator
Ecotrade Solution Srl
10.2018 - 03.2019
Assistant Manager
Melià Villaitana Resort
06.2018 - 10.2018
Front and Back Office - Internship
Melià Villaitana Resort
04.2018 - 06.2018
1st Level Master Degree - Tourism Quality Management
Uniform Group
Degree - Tourism Sciences
La Sapienza University
High School Graduation - Technical Institute for Tourism
Amerigo Vespucci Institute
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