Martina Pennacchio
Toronto
Summary
Dynamic Administrative Assistant with a proven track record at Tong Tong, excelling in customer service and communication. Expertly managed appointment scheduling and resolved client inquiries, enhancing operational efficiency. Recognized for exceptional organization and multitasking skills, ensuring a welcoming environment and seamless front desk operations. Proficient in cash handling and POS systems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Spa Re Cosmetic
09.2015 - 09.2019
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of visitor logs and office supplies inventory.
Administrative Assistant
Tong Tong
04.2019 - 04.2026
- Welcomed clients and visitors with professionalism and warmth.
- Managed incoming phone calls and emails, ensuring efficient communication flow.
- Oversaw appointment scheduling and booking operations with precision.
- Managed customer inquiries and efficiently resolved issues.
- Oversaw cleanliness and organization of front desk area to enhance visitor experience.
- Facilitated administrative operations and executed data entry tasks.
- Executed payment processing and managed cash transaction operations.
- Delivered exceptional customer service in a high-pressure environment.
Front Desk Receptionist
Et Voilá
06.2015 - 09.2015
- Welcomed and assisted clients, ensuring a positive first impression for visitors.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting rooms to optimize daily operations.
- Maintained accurate records of client interactions and inquiries in database systems.
Front Desk Receptionist
Re Sole
02.2014 - 03.2015
- Welcomed clients and visitors with professionalism and warmth.
- Managed incoming phone calls and emails, ensuring efficient communication flow.
- Oversaw appointment scheduling and booking operations with precision.
- Managed customer inquiries and efficiently resolved issues.
- Oversaw cleanliness and organization of front desk area to enhance visitor experience.
- Facilitated administrative operations and executed data entry tasks.
- Executed payment processing and managed cash transaction operations.
- Delivered exceptional customer service in a high-pressure environment.
Education
High School Diploma -
BCM Beauty Center of Milan
Milano, Italy Specialization
BCM Beauty Center of Milan
Milano, Italy Skills
Customer Service
Communication Skills
Organization
Multitasking
Teamwork
Problem Solving
Basic Computer Skills
Cash Handling and Pos Systems
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Administrative Assistant
Tong Tong
04.2019 - 04.2026
Front Desk Receptionist
Spa Re Cosmetic
09.2015 - 09.2019
Front Desk Receptionist
Et Voilá
06.2015 - 09.2015
Front Desk Receptionist
Re Sole
02.2014 - 03.2015
High School Diploma -
BCM Beauty Center of Milan
Specialization
BCM Beauty Center of Milan